Pros

-Open door policies
-Good communication on major changes
-Fair Benifits

Cons

-Pay is not adjusted for locality. So the same job receives the same pay no mater if the cost of living is 20% higher in another area.
-Promotions for remote workforce are near impossible.
-Program Managers have too much responsibility and as such are unable to meet deadlines or be as effective as needed.

Advice to Senior Management

Higher additional Program Mangers or Senior Team Leaders in order to spread the work load out. As it stands now the Team Leads are getting beat up by the customers due to the Program Managers not acting quickly enough.