Techcess Group

  www.techcessgroup.com
  www.techcessgroup.com
There are newer employer reviews for Techcess Group

1 person found this helpful  

I learned a lot and was able to build the foundation of a great career at Techcess Group

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Systems Administrator in Houston, TX
Former Employee - Systems Administrator in Houston, TX

I worked at Techcess Group full-time (more than 5 years)

Pros

Techcess Group has a fast-paced work environment with a wide variety of clients, so technical employees get to work with a broad range of technologies. Whereas some companies will "compartmentalize" their employees (i.e. one person only does Citrix, one person only does Exchange, etc.), Techcess Group encourages its employees to learn as much about as many technologies as possible, and they even reimburse certification exam fees. Over six years at Techcess Group I became proficient with many different technologies and earned a long list of certifications, and as I grew the company kept pace with promotions and salary increases. If you want to grow both technically and professionally, and you're willing to work hard, Techcess Group is the place to do it.

Cons

The benefits aren't great, though that's to be expected at a small company. Management can be a bit overbearing at times. Higher-level technical staff are expected to work a lot of evening and weekend hours, though that's a given for IT staff at any company. The workload is very high, and the sales team often makes big promises to clients; the result is a high-pressure, high-stress environment.

Advice to ManagementAdvice

The helpdesk is the front line and is the way most clients interact with the company, so it's important that the helpdesk staff be both professional and technically proficient. In fact, since the core business of Techcess Group is providing IT services, it's important that the technical staff all be both professional and technically proficient. Cutting costs on the technical side in order to bolster the sales and marketing budget or to continually find new products to sell has in the past been detrimental to the quality of the company's core business. On the sales side, Techcess needs to listen to a client's needs and work with them to build a solution that accomplishes their goals within their budget; I know of at least one client that went with another provider after Techcess kept trying to convince them of the solution they needed rather than working with them to develop a solution together.

Recommends
Positive Outlook
Approves of CEO

6 Other Employee Reviews for Techcess Group (View Most Recent)

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  1.  

    Great employees, management could use some work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support Specialist in Houston, TX
    Former Employee - IT Support Specialist in Houston, TX

    I worked at Techcess Group full-time

    Pros

    Great learning opportunity. You will learn a lot working here.

    Cons

    Management doesn't seem to know how to run a company. They give no thanks to their employees and salaries are very low.

    Advice to ManagementAdvice

    Pay more attention to your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Company that lacks strong management, yet showcases it self on that misconception.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Houston, TX
    Current Employee - Sales in Houston, TX

    I have been working at Techcess Group full-time (more than an year)

    Pros

    Exposure to fast paced environment. Training is available is you shout out loud enough. The technicians are professional, and the architects are top notch, plus the sales team (with the exception of the VP) is hungry and driven.

    Cons

    Management (H&H) is completely micromanaged driven , and live in an ivory castle when it comes to suggestions. Management thrives on intimidation and fear to drive performance. Multiple events of shouting occurred, where vulgarities were exchanged. Hostile work environment.

    Advice to ManagementAdvice

    Do a hard core reboot of the Sales VP, and go back to soft skills training. (Liability to lawsuits are imminent at this rate.) Then again, they are not listening so this section is futile to their deaf ears.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Techcess Group

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