Technisource

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85 Employee Reviews (View Most Recent)

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  • Culture & Values
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Ok place to start depending on where you get started at

Customer Support Agents (Current Employee) Mechanicsburg, PA

ProsGreat environment to work over all, their Mechanicsburg, Pa location has staff, managers, and workers over all. The location also has a decent sized break room downstairs and ok one upstairs, the company over all is very pleasant and always willing to help you out with inquires about salary/pay, environment changes, and benefits. They will accommodate you often if you have special needs or health issues and even are understanding of medical or mental health problems and willing to help you make up hours if you miss some due to doctor / dentist / therapist visits. Sometimes they provide you with free breakfast or lunch and cake each month for Birthdays.

ConsNot alot of job growth in-house unless you know someone, replace someone, or get a new 'contract'. Since Randstand's take over the contracts are a little more long-term and you could be terminated at any point in time if they decide a contract is not needed, typically this would mean you get moved over but if you refuse them or you just can not do them you get denied any Unemployment benefits! The place also has a pension for misleading you about certain things especially during special weeks like Customer Service Appreciation or Tech Support Specials. They also limit you to 5 sick days and 80 hours of vacation; this was a change from 2009 where they provided you with 160hrs of any-use time, now you get occurrences for being late, leaving early, or a sick day that was unexpected. One other Con is that the company will also do everything they can to screw you on over time; instead of paying you they often offer time off...which is ok when you want it but not ok when they wont pay you. Also they have a bad turn-around for employees, after only a few days some of the newbies will leave due to misleading advertisement of positions or will want to transfer elsewhere when they learn they weren't given all the information.

Advice to Senior ManagementPetition to get the excused sick days increased from 5 a year to at least 9 a year because 5 won't last beyond May for most people with cold and flu season. Also if you promise a day off but suddenly forget but have the request in font of you anyway, at least arrange it with employees so they wont get screwed with doctor appointment late fees.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great company to get foot in the door, great pay, friendly work environment

    Network Engineer (Current Employee) Wilmington, DE

    I have been working at Technisource full-time for less than a year


    Pros: Great pay, friendly work environment, good way to start in the IT world, on site managers at client company, open ended contract with room for… Cons: recruiters tend to be out of state, hard to communicate with recruiter by phone but will get response… Advice to Senior Management: try to have recruiters that are closer to employee, at least… Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Contractors used to staff an entire company to skirt employment law.

    SEM Analyst (Former Employee) Atlanta, GA

    I worked at Technisource as a contractor for more than 3 years


    Pros: Being a contractor meant little direct interaction with AT&T (now YP) management. We were… Cons: Kept to a strict timeclock that was enforced more inflexibly than fast food restaurants I've worked at. Kept in the dark about company changes to… Advice to Senior Management: All decisions about day-to-day operations are made by managers both experientially and physically distant from those who have to follow them. If you… No, I would not recommend this company to a friend More
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