Pros

My management is very supportive and is very flexible.

Cons

The telecommunications sector imploded several years ago, and still has not bounced back. Our revenue has been down or the same for several years.

Advice to Senior Management

Create more innovative solutions that help our customers to reduce costs and improve their delivery of services to their customers. At home, I am a customer of Verizon. I recently needed to change my phone lines and high speed internet services. The whole process was lengthy and required hours of phone calls with Verizon customer service. Telcordia has a great opportunity to re-engineer and improve this process for Verizon providing better service to Verizon's customers and reducing Verizon's costs.