There are newer employer reviews for TeleTech

1 person found this helpful  

It was a great company with opportunity to grow.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Denver, CO
Former Employee - Anonymous Employee in Denver, CO

I worked at TeleTech

Pros

Technology was great and travel opportunities.

Cons

It was never a 40 hour work week.

Advice to ManagementAdvice

Continue to give a consistent message.

Recommends
Approves of CEO

626 Other Employee Reviews for TeleTech (View Most Recent)

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  1.  

    Working at Teletech can be a great first job, or if you don't have a lot of family obligation its great too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC

    I worked at TeleTech

    Pros

    Teletech is a 24 hour company so finding a shift that works for youis easier to do after a few months in the company.

    Cons

    Trainimg when people first come in is somewhat lacking, ang is never the same for any class.

    When you walk in the door. ANY problems you have had better not come with you. The company's demands MUST come first no matter the issue.

    Advice to ManagementAdvice

    Get some real training for your trainers, and upgrade your manuals to make your lives and the lives of your trainees easier.

    No opinion of CEO
  2.  

    The experience sent me to bed with nightmares daily

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bremerton, WA
    Current Employee - Customer Service Representative in Bremerton, WA

    I have been working at TeleTech full-time (more than 5 years)

    Pros

    I had a paycheck.
    The hours were consistent.
    If you like talking on the phone and settling issues with customers, this is a fun job.
    You learn how to handle conflict and become a pro at conflict resolution -a much needed skill set.

    Cons

    The cost of medical care, dental care, vision was higher than I payed elsewhere.
    The mentality of the people I worked with was limited to people without degrees.
    The management were payed the same wages as the customer service reps.
    The management believed they were better than others, ego's were inflated.
    The problem solving skills involved with interactions with people were lacking, which is saying a lot since this is a company that deals with customers daily.

    Advice to ManagementAdvice

    Go to college, earn your respect. Learn how to be humble and argue for a pay raise so that others after you will be able to succeed. Teach the company they need to hire quality people who know how to handle problems.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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