TeleTech – “TeleTech - only for the brave.”
Pros
Good pay and if you work very hard you'll be able to climb up b/c the turnover is very high. So, if your objective is to simply sit down in a chair and get paid it isn't a good place to work because your metrics are being carefully tracked every single minute of every single hour and there is little room to hide and pass the day away while not performing any work.
Cons
Very busy all of the time and absolutely no work / family life balance. So - if you aren't too worried about having lots of personal time on the weekends go ahead and sign up.
Advice to Senior Management
Keep up with the meritocracy but also remember there is a cost to turnover.