Pros

I used to praise TeleTech, used to is the key word. I was on a project that i very much liked and it was a TeleTech owned company. Until Teletech sold that company and the project shut down. I like the work on the new project, just not how it is ran. The work is a challenge, which is a plus for me. This is a good company if you like constant change and new challenges. The projects are always updating how they run their companies and what is expected of us. And if you don't care too much for the current work, no worries cause it won't be long before that project is closed and your shipped off to a new one, to start over again.

Cons

The flexibility in schedules just isn't what they claim it to be. I have seen requests for time off be put in 3+ months ahead of the time needed and still are denied. Its always the companies needs over any need the employees have. That is because they are very understaffed. The ability to move up in the company really isn't as open as they claim it to be. I had to wait for over a year before any positions for advancement opened on my last project and now that is gone, only time will tell before advancement oppertunites are available on this current one.

Advice to Senior Management

Your time may be better spent working on making sure that the employees are satisfied in their work rather than just head hunting to cut costs.