TeleTech

  www.teletech.com
  www.teletech.com
There are newer employer reviews for TeleTech

1 person found this helpful  

It's a job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - HP Computer Technician in Springfield, MO
Former Employee - HP Computer Technician in Springfield, MO

I worked at TeleTech full-time (more than an year)

Pros

As long as you show up for work everyday you're pretty much guaranteed to keep your job. There is some opportunity to move up if that's for you. It's a good place to build experience.

Cons

They do not give raises. When a contract ends your job may end as well. I worked for HP and when the contract Teletech had with them was not renewed most everyone was let go with a small severance package.

Advice to ManagementAdvice

Allow for annual raises to be given to employees. Advancement is not for everyone and I think people would like to be rewarded for the time they put in there.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

665 Other Employee Reviews for TeleTech (View Most Recent)

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  1.  

    @Home customer service representative in Philadelphia, Pa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA

    I worked at TeleTech part-time (less than an year)

    Pros

    Working from Home, short work shifts and great team of co-workers.

    Cons

    The training is inconsistent and does not prepare you for the job. 50% of the time their systems do not work and you are blamed for the problem. They hire too many people for projects and cannot handle the capacity on their servers. Hourly pay is barely above minimum wage.

    Advice to ManagementAdvice

    Work on improving employee training. Work on improving you systems that are used by the @home employees. Offer a better hourly pay to retain good employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Best Buy project, Geek Squad general entitlement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Work At Home in Phoenix, AZ
    Current Employee - Customer Service Work At Home in Phoenix, AZ

    I have been working at TeleTech part-time (more than an year)

    Pros

    Working from home and saving on gas money

    Cons

    The pay. No raises. Not acknowleged for good customer service, they only look at numbers. In a few short months our list of things we handle has grown longer but there is no training for the new things we have to do. We are told to google or go to ehow to find out how to help a caller with complex tech issues. It is represented to customers that there is expert help when they call and there is not.

    Advice to ManagementAdvice

    get rid of this dept, go back to the specialized tech support areas.
    Keep agents up on changes to terms and conditions of policies. Customers are pissed at constantly shifting and inaccurate information.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for TeleTech

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