TeleTech

  www.teletech.com
  www.teletech.com
There are newer employer reviews for TeleTech

 

Poor Communication

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Inbound Customer Service Representative in Pittsburgh, PA
Current Employee - Inbound Customer Service Representative in Pittsburgh, PA

I have been working at TeleTech part-time (less than an year)

Pros

They provide online paid training for the project your working on

Cons

poor communication regarding work scheduling. I had to check my schedule several times a day to make sure my work schedule had not changed.

Advice to ManagementAdvice

improve scheduling process. Improve training. More communication with employees.

Recommends
Neutral Outlook
No opinion of CEO

670 Other Employee Reviews for TeleTech (View Most Recent)

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  1.  

    @Home customer service representative in Philadelphia, Pa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA

    I worked at TeleTech part-time (less than an year)

    Pros

    Working from Home, short work shifts and great team of co-workers.

    Cons

    The training is inconsistent and does not prepare you for the job. 50% of the time their systems do not work and you are blamed for the problem. They hire too many people for projects and cannot handle the capacity on their servers. Hourly pay is barely above minimum wage.

    Advice to ManagementAdvice

    Work on improving employee training. Work on improving you systems that are used by the @home employees. Offer a better hourly pay to retain good employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Best Buy project, Geek Squad general entitlement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Work At Home in Phoenix, AZ
    Current Employee - Customer Service Work At Home in Phoenix, AZ

    I have been working at TeleTech part-time (more than an year)

    Pros

    Working from home and saving on gas money

    Cons

    The pay. No raises. Not acknowleged for good customer service, they only look at numbers. In a few short months our list of things we handle has grown longer but there is no training for the new things we have to do. We are told to google or go to ehow to find out how to help a caller with complex tech issues. It is represented to customers that there is expert help when they call and there is not.

    Advice to ManagementAdvice

    get rid of this dept, go back to the specialized tech support areas.
    Keep agents up on changes to terms and conditions of policies. Customers are pissed at constantly shifting and inaccurate information.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for TeleTech

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