There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

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Poor Communication

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Inbound Customer Service Representative in Pittsburgh, PA
Current Employee - Inbound Customer Service Representative in Pittsburgh, PA

I have been working at TeleTech part-time (Less than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

They provide online paid training for the project your working on

Cons

poor communication regarding work scheduling. I had to check my schedule several times a day to make sure my work schedule had not changed.

Advice to Management

improve scheduling process. Improve training. More communication with employees.

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  1. @Home customer service representative in Philadelphia, Pa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA

    I worked at TeleTech part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from Home, short work shifts and great team of co-workers.

    Cons

    The training is inconsistent and does not prepare you for the job. 50% of the time their systems do not work and you are blamed for the problem. They hire too many people for projects and cannot handle the capacity on their servers. Hourly pay is barely above minimum wage.

    Advice to Management

    Work on improving employee training. Work on improving you systems that are used by the @home employees. Offer a better hourly pay to retain good employees.

  2. Helpful (3)

    A crazy stressful situation and I worked @ home!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Sales in Englewood, CO
    Former Employee - Customer Service Representative/Sales in Englewood, CO

    I worked at TeleTech part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    working at home and hiring process was uickeasy and q

    Cons

    weak training, technical issue at least 2x per shift (on their end)... very stressful

    Advice to Management

    get on the ball!! you guys been in business too long to have that many issues.

There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

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