TeleTech

  www.teletech.com
  www.teletech.com
There are newer employer reviews for TeleTech

 

Good people, Bad pay

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - At Home Professional/Seasonal Management
Former Employee - At Home Professional/Seasonal Management

I worked at TeleTech part-time (more than an year)

Pros

Flexible schedule, benefits, people are friendly, and the work is easy so long as you don't take things personally so that you can let things roll off your back easily.

Cons

They don't pay what an employee is worth, there are NEVER any pay raises though they tell you there will be pay reviews (there are not pay reviews), and often the tech team blame their system issues on you. I worked there for 2 years and only made $.25 more than new people coming in at holiday ramp. I worked for a long time in a position where I was told I couldn't be paid what the job said I should be paid because I already made over base pay ($.25/hour more) for my department. There was no retro pay to fix this issue once it was finally acknowledged and my pay was only bumped up once I started having tech issues that would eventually push me out of the job altogether. Once you go to Team Lead there is no where else to go, and the stress of that position isn't worth the chicken feed they pay you either.

Advice to ManagementAdvice

Support your agents as they do the REAL work for this company and pay them what they are worth. Base pay at this company is low and if you can just fix that, you may really have something. Get competitive with your salaries or perish.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

649 Other Employee Reviews for TeleTech (View Most Recent)

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  1. 1 person found this helpful  

    Very disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing and Media Specialist
    Current Employee - Senior Marketing and Media Specialist

    I have been working at TeleTech full-time (more than 3 years)

    Pros

    Experience in a global company. Experience working with remotely.

    Cons

    Very low salaries, very few benefits, they don't value commitment or hard work, they just care about how much it costs them to have an employee. In fact they keep moving from country to country, firing thousands of employees and looking for the cheapest place to hire them and the lowest salary to pay them

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Poor Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Customer Service Representative in Pittsburgh, PA
    Current Employee - Inbound Customer Service Representative in Pittsburgh, PA

    I have been working at TeleTech part-time (less than an year)

    Pros

    They provide online paid training for the project your working on

    Cons

    poor communication regarding work scheduling. I had to check my schedule several times a day to make sure my work schedule had not changed.

    Advice to ManagementAdvice

    improve scheduling process. Improve training. More communication with employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for TeleTech

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