TeleTech

  www.teletech.com
  www.teletech.com
There are newer employer reviews for TeleTech

2 people found this helpful  

Former@home Agent Product Support

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Work At Home in Bronx, NY
Former Employee - Customer Service Work At Home in Bronx, NY

I worked at TeleTech part-time (less than an year)

Pros

Loved my project, flexible hours and It's a good place to build experience.

Cons

They do not give raises.

Recommends
Positive Outlook
Approves of CEO

668 Other Employee Reviews for TeleTech (View Most Recent)

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  1. 2 people found this helpful  

    I had a good experience just let go TOO soon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - @Home Agent in Pensacola, FL
    Current Employee - @Home Agent in Pensacola, FL

    I have been working at TeleTech part-time (less than an year)

    Pros

    People, CC's and TL's
    Loved my project
    Got along with mid-level employees

    Cons

    Ramped way too soon, now it takes too long to get to agents, called and put in que for 15 mins...WHERE ARE ARE ALL THOSE AGENTS NOW!!!!

    Advice to ManagementAdvice

    Look at the good employees and keep them...get rid of the ones who are bogging you down...ask employees (CC's) who is performing and who is not

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Call Center from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Work At Home in Jacksonville, FL
    Current Employee - Customer Service Work At Home in Jacksonville, FL

    I have been working at TeleTech part-time (less than an year)

    Pros

    working from home
    able to swap schedules with co-workers

    Cons

    call center qa--only concerned abt call time
    pay is low
    hours and schedule keep changing
    Training does not prepare you for calls or systems--thrown right into the line of fire.They call it OJT.

    Advice to ManagementAdvice

    Employees want to have consistency and higher pay rate to remain competitive. Also, customers have no idea representatives are rewarded based on average call time and survey. It doesn't seem to matter how effectively agents assist the customers. It is not possible to talk to a customer for only four minutes and accurately solve their problems with typing detailed notes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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