TeleTech

www.teletech.com
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There are newer employer reviews for TeleTech

2 people found this helpful  

Call Center from home

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Work At Home in Jacksonville, FL
Current Employee - Customer Service Work At Home in Jacksonville, FL

I have been working at TeleTech part-time (less than a year)

Pros

working from home
able to swap schedules with co-workers

Cons

call center qa--only concerned abt call time
pay is low
hours and schedule keep changing
Training does not prepare you for calls or systems--thrown right into the line of fire.They call it OJT.

Advice to ManagementAdvice

Employees want to have consistency and higher pay rate to remain competitive. Also, customers have no idea representatives are rewarded based on average call time and survey. It doesn't seem to matter how effectively agents assist the customers. It is not possible to talk to a customer for only four minutes and accurately solve their problems with typing detailed notes.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

753 Other Employee Reviews for TeleTech (View Most Recent)

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  1. 2 people found this helpful  

    I had a good experience just let go TOO soon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - @Home Agent in Pensacola, FL
    Current Employee - @Home Agent in Pensacola, FL

    I have been working at TeleTech part-time (less than a year)

    Pros

    People, CC's and TL's
    Loved my project
    Got along with mid-level employees

    Cons

    Ramped way too soon, now it takes too long to get to agents, called and put in que for 15 mins...WHERE ARE ARE ALL THOSE AGENTS NOW!!!!

    Advice to ManagementAdvice

    Look at the good employees and keep them...get rid of the ones who are bogging you down...ask employees (CC's) who is performing and who is not

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    not too bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Post Purchase Support @home in Lawrenceville, GA
    Former Contractor - Post Purchase Support @home in Lawrenceville, GA

    I worked at TeleTech as a contractor (less than a year)

    Pros

    flexible hours--never had a seasonal job before so more of what i expected, eligible for rehire

    Cons

    toward the end of the season hours were cut without warning, so it made it hard to plan out things

    Advice to ManagementAdvice

    it would be nice to get more feedback from teamleads. i never received one q&a during my time there.

    Recommends
    No opinion of CEO
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