TeleTech – “Very little job satisfaction and absolutely no employee loyalty. Be prepared to work a ton for very little.”

Pros

I will hand it to Teletech, there really is a lot of potential to be the first to play with new technologies. There are a lot of great people there that try to do the right things. Many departments at Teletech afford employees a great environment; just don't expect it in IT.

Cons

Although you get to enjoy great new technologies, you are never allotted the time or the budget to really invest time into learning the technologies. It's incredibly common for one to be asked to immediately implement a technology into production with very little knowledge or training on how the product is to be used. Senior Management in IT is also very well known for not battling for their reports, direct management is often good at supporting their reports, but are immediately trumped by Sr. Management. It's quite obvious as well that the company rarely recognizes their employees' contributions.

Advice to Senior Management

At some point, management has to start listening to their employees, trusting their employees, and most important, management needs to stop competing and start working together. The best managers out there have a way of saying "YES" when they should and "NO" when it's appropriate as well.