There are newer employer reviews for TeleTech

 

Good challenging job, Not always fair standards.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Kalispell, MT
Current Employee - Customer Service Representative in Kalispell, MT

I have been working at TeleTech full-time (more than an year)

Pros

Good wages. good sick policy, and even paid days off. raises if you have perfect attendance, good stats, and even bonus's if you are in the top %. also lots of opportunities for overtime. Supposedly opportunities to move around and out of the country. lots of training time. small "teams" of up to 30 people, led by 1 main manager. they have people wandering around to answer questions, but sometimes it does take a while to get your question answered. job sometimes offers health screenings, blood donation time. and sometimes has resteraunts come in and cater(you still have to buy the food). "parties" for good job.

Cons

Not always willing to work with your schedule.there are stats such as call time, transfer rate, money refund rate, and selling rate that after a few months on the job you really have to adhere to strongly. men with deeper voices do better on the phones, as their voices customers are less likely to argue with. girls(like myself) with higher pitch voices sound unsure, and customers question you more, raising bad stats. things are A:WAYS changing. Lots of yelling customers.
you have to be REALLY good to move up.

Advice to ManagementAdvice

you guys are doing good.

Recommends
Neutral Outlook
No opinion of CEO

617 Other Employee Reviews for TeleTech (View Most Recent)

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  1.  

    Overall Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Denver, CO
    Former Employee - Trainer in Denver, CO

    I worked at TeleTech full-time (less than an year)

    Pros

    Flexible Schedules, Team Environment, On-Site Employee Development

    Cons

    Trainers were often required to travel out of state for lengthy periods of time (over two weeks). Travel home during these assignments was an employee cost rather than paid for by the employer.

    Recommends
    No opinion of CEO
  2.  

    Worked as DSL support for Verizon customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Birmingham, AL
    Former Employee - Customer Service Representative in Birmingham, AL

    I worked at TeleTech part-time (more than an year)

    Pros

    Good technology. Good knowledge based systems which help get you going on the floor quickly. Good company for low income areas as they provide a higher starting wage for non-professional technical jobs.

    Cons

    Job Stability is lacking at some locations. The office where I started closed after several years of rumors. Other cons include an unprofessional workforce, though it does provide opportunities in less developed communities, low salary growth. I had terrible raises despite being ranked well and as high as the 3 best agent out of over 500 in a month.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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