There are newer employer reviews for TeleTech

 

Good challenging job, Not always fair standards.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Kalispell, MT
Current Employee - Customer Service Representative in Kalispell, MT

I have been working at TeleTech full-time for more than a year

Pros

Good wages. good sick policy, and even paid days off. raises if you have perfect attendance, good stats, and even bonus's if you are in the top %. also lots of opportunities for overtime. Supposedly opportunities to move around and out of the country. lots of training time. small "teams" of up to 30 people, led by 1 main manager. they have people wandering around to answer questions, but sometimes it does take a while to get your question answered. job sometimes offers health screenings, blood donation time. and sometimes has resteraunts come in and cater(you still have to buy the food). "parties" for good job.

Cons

Not always willing to work with your schedule.there are stats such as call time, transfer rate, money refund rate, and selling rate that after a few months on the job you really have to adhere to strongly. men with deeper voices do better on the phones, as their voices customers are less likely to argue with. girls(like myself) with higher pitch voices sound unsure, and customers question you more, raising bad stats. things are A:WAYS changing. Lots of yelling customers.
you have to be REALLY good to move up.

Advice to ManagementAdvice

you guys are doing good.

Recommends
Neutral Outlook
No opinion of CEO

596 Other Employee Reviews for TeleTech (View Most Recent)

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  1.  

    Pointless Job and No Recognition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Greeley, CO
    Former Employee - Customer Service Representative in Greeley, CO

    I worked at TeleTech full-time for less than a year

    Pros

    Flexible schedule (to an extent)
    Guaranteed 40 hrs a week (if you can stand being there)
    Nice, renovated interior created a refreshing environment

    Cons

    Trainers gave false impression of what it's like working there and being on the phones.
    Common mishaps with scheduling and receiving bonus or referral pay.
    Very little incentive.
    Co workers act like high school children.
    Too many people in one area; sickness spreads quickly during the winter.
    Most of the Team Leads are very unprofessional.
    Pay was awful for what an agent has to deal with for a minimum of 8 hours a day.
    Computer system issues on a weekly basis.
    Not enough training.
    Break times and bathroom times were heavily monitored by a department of rude people. Because of the large amount of people that abused break/bathroom time, honest employees had to suffer from humiliation on a daily basis.

    Advice to ManagementAdvice

    Give agents more incentive to work hard and show up to work every day.
    Eliminate OSC department. They are degrading and pompous. No one likes to hear their name called out over 50 walkie talkies for going over 2 minutes on their break. Instead, try implementing a clock in/out station at agents' desks so that they don't go over on breaks.
    Consider revamping the training program so that agents are effectively educated on the client's policies and procedures. Many agents were taught conflicting information which hurts the customer satisfaction rates.
    Consider increasing the pay because $9.25/hr is horrible.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Overall Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer  in  Denver, CO
    Former Employee - Trainer in Denver, CO

    I worked at TeleTech full-time for less than a year

    Pros

    Flexible Schedules, Team Environment, On-Site Employee Development

    Cons

    Trainers were often required to travel out of state for lengthy periods of time (over two weeks). Travel home during these assignments was an employee cost rather than paid for by the employer.

    Recommends
    No opinion of CEO
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