TeleTech

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566 Employee Reviews (View Most Recent)

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Good challenging job, Not always fair standards.

Customer Service Representative (Current Employee) Kalispell, MT

ProsGood wages. good sick policy, and even paid days off. raises if you have perfect attendance, good stats, and even bonus's if you are in the top %. also lots of opportunities for overtime. Supposedly opportunities to move around and out of the country. lots of training time. small "teams" of up to 30 people, led by 1 main manager. they have people wandering around to answer questions, but sometimes it does take a while to get your question answered. job sometimes offers health screenings, blood donation time. and sometimes has resteraunts come in and cater(you still have to buy the food). "parties" for good job.

ConsNot always willing to work with your schedule.there are stats such as call time, transfer rate, money refund rate, and selling rate that after a few months on the job you really have to adhere to strongly. men with deeper voices do better on the phones, as their voices customers are less likely to argue with. girls(like myself) with higher pitch voices sound unsure, and customers question you more, raising bad stats. things are A:WAYS changing. Lots of yelling customers.
you have to be REALLY good to move up.

Advice to Senior Managementyou guys are doing good.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Pointless Job and No Recognition

    Customer Service Representative (Former Employee) Greeley, CO

    I worked at TeleTech full-time for less than a year


    Pros: Flexible schedule (to an extent) Guaranteed 40 hrs a week (if you… Cons: Trainers gave false impression of what it's like working there and being on the phones. Common mishaps with scheduling and receiving bonus or referral pay. Very… Advice to Senior Management: Give agents more incentive to work hard and show up to work every day. Eliminate OSC department. They are degrading and pompous. No one likes to… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Worked as DSL support for Verizon customers

    Customer Service Representative (Former Employee) Birmingham, AL

    I worked at TeleTech part-time for more than a year


    Pros: Good technology. Good knowledge based systems which help get you going on the floor quickly. … Cons: Job Stability is lacking at some locations. The office where I started closed after several years of rumors. Other cons include an unprofessional… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
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