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565 Employee Reviews (View Most Recent)

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  • Culture & Values
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Teletech is probably the best place to work in Springfield (for an hourly wage that is)

Customer Service Representative (Former Employee) Springfield, MO

ProsThe building is really nice with in-house restaurant, computer cafe and even a gaming room. The staff is professional and courteous, organized and ready to help. You can expect job stability and great training, and there is no pressure to sell anything with the USAA campaign. There is a flex pay program that allows the people who are top performers (really just the people who work the most hours) to make extra money.

ConsIf you are late during training they really will write you up no matter what the reason was. The pay is not enough to live on.

Advice to Senior ManagementOffer more incentives for the deposits people too. People won't perform as well as they are capable of unless you give them an incentive to do so. I think you would have more loyal employees if there were better incentives. The stack rankings can be a little unfair so a lot of time top agents aren't the ones getting the flex pay

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great coworkers. Job can be stressful

    Technical Support Representative (Current Employee) Lorain, OH

    I have been working at TeleTech full-time for less than a year


    Pros: Coworkers are great. There is a real family atmosphere here. Everyone is close and friendly. There is always someone there to vent to and someone… Cons: Pay is every two weeks, and quite frankly we don't get paid as much as I think we should -- but it is relatively easy… Advice to Senior Management: Make the healthcare benefits more affordable. Address system issues and furthermore, listen… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Supervisors not sympathetic at all

    Customer Service Representative (Former Employee)

    I worked at TeleTech full-time for more than a year


    Pros: The compensation was o k. Cons: Supervisors not sympathetic. changing hours No, I would not recommend this company to a friend More
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