TeleTech

  www.teletech.com
  www.teletech.com
There are newer employer reviews for TeleTech

1 person found this helpful  

Teletech is probably the best place to work in Springfield (for an hourly wage that is)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Springfield, MO
Former Employee - Customer Service Representative in Springfield, MO

I worked at TeleTech full-time (more than an year)

Pros

The building is really nice with in-house restaurant, computer cafe and even a gaming room. The staff is professional and courteous, organized and ready to help. You can expect job stability and great training, and there is no pressure to sell anything with the USAA campaign. There is a flex pay program that allows the people who are top performers (really just the people who work the most hours) to make extra money.

Cons

If you are late during training they really will write you up no matter what the reason was. The pay is not enough to live on.

Advice to ManagementAdvice

Offer more incentives for the deposits people too. People won't perform as well as they are capable of unless you give them an incentive to do so. I think you would have more loyal employees if there were better incentives. The stack rankings can be a little unfair so a lot of time top agents aren't the ones getting the flex pay

Recommends
Positive Outlook
No opinion of CEO

665 Other Employee Reviews for TeleTech (View Most Recent)

Sort: Rating Date
  1.  

    Great people with a strong customer focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time (more than an year)

    Pros

    Interesting work and a broad mix of clients

    Cons

    Not all support departments were as advanced/well-managed as others.

    Advice to ManagementAdvice

    Work on refining marketplace differientators and pricing strategies

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Overall the company is ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time (more than 10 years)

    Pros

    wellness program, some recognition for employees, activities

    Cons

    must be in top tier to get any type of bonus
    never sure about when there will be cutbacks

    Recommends
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for TeleTech

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