TeleTech
3.0 of 5 503 reviews
teletechjobs.com Englewood, CO 5000+ Employees

503 Employee Reviews (View Most Recent)

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Pointless Job and No Recognition

Customer Service Representative (Former Employee)
Greeley, CO

I worked at TeleTech full-time for less than a year

ProsFlexible schedule (to an extent)
Guaranteed 40 hrs a week (if you can stand being there)
Nice, renovated interior created a refreshing environment

ConsTrainers gave false impression of what it's like working there and being on the phones.
Common mishaps with scheduling and receiving bonus or referral pay.
Very little incentive.
Co workers act like high school children.
Too many people in one area; sickness spreads quickly during the winter.
Most of the Team Leads are very unprofessional.
Pay was awful for what an agent has to deal with for a minimum of 8 hours a day.
Computer system issues on a weekly basis.
Not enough training.
Break times and bathroom times were heavily monitored by a department of rude people. Because of the large amount of people that abused break/bathroom time, honest employees had to suffer from humiliation on a daily basis.

Advice to Senior ManagementGive agents more incentive to work hard and show up to work every day.
Eliminate OSC department. They are degrading and pompous. No one likes to hear their name called out over 50 walkie talkies for going over 2 minutes on their break. Instead, try implementing a clock in/out station at agents' desks so that they don't go over on breaks.
Consider revamping the training program so that agents are effectively educated on the client's policies and procedures. Many agents were taught conflicting information which hurts the customer satisfaction rates.
Consider increasing the pay because $9.25/hr is horrible.

No, I would not recommend this company to a friend

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Good challenging job, Not always fair standards.

Customer Service Representative (Current Employee)
Kalispell, MT

I have been working at TeleTech full-time for more than a year


Pros: Good wages. good sick policy, and even paid days off. raises if you have perfect attendance, good stats, and even bonus's if you are in… Cons: Not always willing to work with your schedule.there are stats such as call time, transfer rate, money refund rate, and selling rate that after a… Advice to Senior Management: you guys are doing good. Yes, I would recommend this company to a friend More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Overall Great Company!

Trainer (Former Employee)
Denver, CO

I worked at TeleTech full-time for less than a year


Pros: Flexible Schedules, Team Environment, On-Site Employee Development Cons: Trainers were often required to travel out of state for lengthy periods of time (over two weeks).… Yes, I would recommend this company to a friend More

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