TeleTech

  www.teletech.com
Work in HR? Unlock Free Profile

590 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Great company. Lots of ways to make more money.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

Easy to move up with teletech

Cons

Deal with unhappy members at the call center

Recommends
Positive Outlook
Approves of CEO

Other reviews for TeleTech

  1. 1 person found this helpful  

    Downward Slope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work from Home
    Terrific managers
    That's about it

    Cons

    Underpaid
    Training was a joke
    We were not at all ready for the work we had to deal with nor were we forewarned
    Constant complaints by customers on the systems in place and back-to-back calls. When there aren't back-to-back, mto is abundant.
    Almost every call is a problem call whether it's a complaint or a technical support type of call which is absolutely draining when you have idle time dwelling on how little you get rewarded for so much work.
    Customer seem to always be angry or on edge
    Tech problems with the company's system almost daily
    No raises ever
    Never feel individually recognized for your work nor do you feel appreciated
    Metrics seem to be the only rule they follow which doesn't seem to really completely encompass quality of care taken for the customer's concerns and the fact that they may have been resolved by you!
    Expected to always do more and more work with more and more requirements without any nudge in pay
    People cannot live on this pay and most are on welfare or their household is on some type of gov assistance

    Advice to ManagementAdvice

    Appreciate your employees as human beings by offering livable wages for all the heartache they have to put up with on a daily basis. There is such a high turnover, it's unreal.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    Pros

    The jobs and projects that Teletech has are good. I love the job I do on my specific project.

    Cons

    If you have kids or need a specific schedule then is not the place for you. They do not like to work with people when it comes to scheduling, or time off requests. They are a very difficult company to work for.

    Advice to ManagementAdvice

    Understand that there are things that happen that are out of peoples control. Be willing to work with people if they need to change shifts or need days off for doctors appointments or anything that may come up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for TeleTech.

Worked for TeleTech? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.