TeleTech

  www.teletech.com
  www.teletech.com
There are newer employer reviews for TeleTech

 

Great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative
Former Employee - Customer Service Representative

I worked at TeleTech part-time

Pros

Great company to work for!

Cons

None that I can think of.

Recommends
Positive Outlook
Approves of CEO

649 Other Employee Reviews for TeleTech (View Most Recent)

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  1.  

    Atrocious training class.

    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TeleTech part-time

    Pros

    Little beyond potential work-from-home. Can't think of anything else, but twenty words required here.

    Cons

    Massive problems with TeleTech web class technology, interdepartmental organization, also student computer compatibility, ineffective teaching methodology - no role-playing of live training calls, then forcing unprepared students on live public phone calls under threat of dismissal with subsequent bad outcomes for students, TeleTech and its client(s). A class of 80+, all interested in the job, but one-half had quit by the third week. Seen this even worse with Alpine Access/Sykes-At-Home.

    Advice to ManagementAdvice

    Your inferior training classes are causing you to lose interested, talented and able long-term workers who now have a bad taste in their mouths when they hear "TeleTech".

  2. 2 people found this helpful  

    A bad company to work for overall, negativity and mismanagement abound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Supervisor in Amherst, OH
    Former Employee - Service Delivery Supervisor in Amherst, OH

    I worked at TeleTech full-time (more than 3 years)

    Pros

    Some advancement opportunities if you can deal with the clicks and high school mentality long enough; decent amount of training; gives you job experience

    Cons

    Negative coaches; managers who wanted me to put my young agent on a Corrective Action because she left early...due to chest pains and left in an ambulance!...oh yes, and they also retaliated against me when I reported another Coach to the "We Hear You"/Human Resource people because she bashed me publicly and unprofessionally on Facebook; this company loses client contracts often and fires people often or sends them home early without pay

    Advice to ManagementAdvice

    stop being cold heartless doormats to the Operations Managers and Site Director, care about agents more while still being a firm but fair leader!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for TeleTech

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