TeleTech

www.teletech.com
There are newer employer reviews for TeleTech

 

Great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative
Former Employee - Customer Service Representative

I worked at TeleTech part-time

Pros

Great company to work for!

Cons

None that I can think of.

Recommends
Positive Outlook
Approves of CEO

720 Other Employee Reviews for TeleTech (View Most Recent)

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  1.  

    Not a career opportunity, would only recommend for short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TeleTech full-time (more than 3 years)

    Pros

    It is a paycheck and they do direct deposit on time.

    Cons

    Schedules are flip flopped constantly, people with children are often left scrambling for childcare.
    If you are very sick, still go to work or you will be written up.
    Learn to make due with your paycheck very quickly. You will make just enough to keep you above the poverty line where you do not qualify for any help but you will still struggle to pay your basic bills. You generally cap out at $10 an hour and no more which for people who want to support themselves and work, will mean that you had better have a very low standard of living or be living with several people who split rent.
    Tenure means nothing.
     Turnover rate is very high.
    The job is very stressful for several reasons; the supervisors will constantly harp on you for any of your metrics that are not met, trying to balance the wants of the company vs the wants of the customer is difficult to do in the allotted handle time, some of the customers will be very, very abusive (the death threats and suicide threats make the name calling seem very tame).
    All those coupled with the fact that depending on the supervisor you have, you can be threatened with being fired daily does not create an endearing environment.

    Advice to ManagementAdvice

    Quit treating people like a number please and actually care about and treat them with respect. It is very disheartening to see great people slowly die on the inside from how they are treated at work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Atrocious training class.

    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TeleTech part-time

    Pros

    Little beyond potential work-from-home. Can't think of anything else, but twenty words required here.

    Cons

    Massive problems with TeleTech web class technology, interdepartmental organization, also student computer compatibility, ineffective teaching methodology - no role-playing of live training calls, then forcing unprepared students on live public phone calls under threat of dismissal with subsequent bad outcomes for students, TeleTech and its client(s). A class of 80+, all interested in the job, but one-half had quit by the third week. Seen this even worse with Alpine Access/Sykes-At-Home.

    Advice to ManagementAdvice

    Your inferior training classes are causing you to lose interested, talented and able long-term workers who now have a bad taste in their mouths when they hear "TeleTech".

There are newer employer reviews for TeleTech

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