TeleTech

  www.teletech.com
Work in HR? Unlock Free Profile

590 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Nightmare

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Post Purchase Support Agent  in  Orlando, FL
Current Employee - Post Purchase Support Agent in Orlando, FL

Pros

working from home & dont need a phone line

Cons

training is so inefficient as to be a joke. I've worked at 4 calls centers, this is by far the WORST training I have EVER received, it's a joke. Who doesn't let you touch the systems till you start taking calls!! No samples to work, just pages and pages of text to read, most of the system where down on and off, the trainer talked at us, thats not training, thats lecturing, no one learns that way. my trainer snapped at the class because there was so many questions, because no on understood anything, it was unproffesional and left a bad taste in my mouth, we skipped covering materials to keep "on time" with when they needed us on the phones no matter the fact no one knew what they where doing. that is no way to run a business. i see why the turn over is so huge and why the company they support has such a bad reputation for customer service. i wouldnt want to talk to me on the phone. I would not take this job again , the pay is nothing for what they want you to do, 10 days of training to learn to navigate 20 systems for $8 an hour. Looking for another job now.

Advice to ManagementAdvice

you need to overhaul your training program its crap,

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other reviews for TeleTech

  1.  

    I felt exploited as a commodity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Specialist  in  Morgantown, WV
    Former Employee - Senior Account Specialist in Morgantown, WV

    Pros

    It is not difficult to get a job with Teletech, and if you follow their rules to the 't' it is not difficult to keep that job.

    Cons

    Little room for advancement. While It is true that much of Teletech's upper-level management started out at the bottom, there are not many rungs on the ladder to climb in-between.

    Advice to ManagementAdvice

    Increase wages according to time with company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor  in  Bremerton, WA
    Former Employee - Operations Supervisor in Bremerton, WA

    Pros

    The company is agile, and responds to customer and company needs in a timely manner

    Cons

    There was an appearance of occasional favoritism rather than consistent expectations for all

    Recommends
    No opinion of CEO
There are newer employer reviews for TeleTech.

Worked for TeleTech? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.