TeleTech

  www.teletech.com
  www.teletech.com
There are newer employer reviews for TeleTech

1 person found this helpful  

Nightmare

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Post Purchase Support Agent in Orlando, FL
Current Employee - Post Purchase Support Agent in Orlando, FL

I have been working at TeleTech part-time (less than an year)

Pros

working from home & dont need a phone line

Cons

training is so inefficient as to be a joke. I've worked at 4 calls centers, this is by far the WORST training I have EVER received, it's a joke. Who doesn't let you touch the systems till you start taking calls!! No samples to work, just pages and pages of text to read, most of the system where down on and off, the trainer talked at us, thats not training, thats lecturing, no one learns that way. my trainer snapped at the class because there was so many questions, because no on understood anything, it was unproffesional and left a bad taste in my mouth, we skipped covering materials to keep "on time" with when they needed us on the phones no matter the fact no one knew what they where doing. that is no way to run a business. i see why the turn over is so huge and why the company they support has such a bad reputation for customer service. i wouldnt want to talk to me on the phone. I would not take this job again , the pay is nothing for what they want you to do, 10 days of training to learn to navigate 20 systems for $8 an hour. Looking for another job now.

Advice to ManagementAdvice

you need to overhaul your training program its crap,

Doesn't Recommend
Negative Outlook
No opinion of CEO

670 Other Employee Reviews for TeleTech (View Most Recent)

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  1.  

    I felt exploited as a commodity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Specialist in Morgantown, WV
    Former Employee - Senior Account Specialist in Morgantown, WV

    I worked at TeleTech full-time (more than 3 years)

    Pros

    It is not difficult to get a job with Teletech, and if you follow their rules to the 't' it is not difficult to keep that job.

    Cons

    Little room for advancement. While It is true that much of Teletech's upper-level management started out at the bottom, there are not many rungs on the ladder to climb in-between.

    Advice to ManagementAdvice

    Increase wages according to time with company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not enough thorough training to prepare employees for customer interaction

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Englewood, CO
    Current Employee - Customer Service Representative in Englewood, CO

    I have been working at TeleTech part-time (less than an year)

    Pros

    Paid on time; sometimes before payday if you have direct deposit.

    Cons

    Not enough training time or hands on training to prepare the employee for customer interaction. Employees don't know where to start or what to do.

    Advice to ManagementAdvice

    Give your employees MORE training time and more hands on training.

There are newer employer reviews for TeleTech

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