TeleTech
3.0 of 5 553 reviews
www.teletech.com Englewood, CO 5000+ Employees

553 Employee Reviews (View Most Recent)

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Nightmare

Post Purchase Support Agent (Current Employee)
Orlando, FL

Prosworking from home & dont need a phone line

Constraining is so inefficient as to be a joke. I've worked at 4 calls centers, this is by far the WORST training I have EVER received, it's a joke. Who doesn't let you touch the systems till you start taking calls!! No samples to work, just pages and pages of text to read, most of the system where down on and off, the trainer talked at us, thats not training, thats lecturing, no one learns that way. my trainer snapped at the class because there was so many questions, because no on understood anything, it was unproffesional and left a bad taste in my mouth, we skipped covering materials to keep "on time" with when they needed us on the phones no matter the fact no one knew what they where doing. that is no way to run a business. i see why the turn over is so huge and why the company they support has such a bad reputation for customer service. i wouldnt want to talk to me on the phone. I would not take this job again , the pay is nothing for what they want you to do, 10 days of training to learn to navigate 20 systems for $8 an hour. Looking for another job now.

Advice to Senior Managementyou need to overhaul your training program its crap,

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    I felt exploited as a commodity.

    Senior Account Specialist (Former Employee)
    Morgantown, WV

    I worked at TeleTech full-time for more than 3 years


    Pros: It is not difficult to get a job with Teletech, and if you… Cons: Little room for advancement. While It is true that much of Teletech's upper-level management started… Advice to Senior Management: Increase wages according to time with company. No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
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    Stay Far Away!!

    Msr (Former Employee)
    Springfield, MO

    I worked at TeleTech full-time for more than a year


    Pros: ~Always paid on time ~Great people on the phones to… Cons: ~Unless you kiss the right ass, or know the right person don't expect to get anywhere. ~Benefits were terrible. I couldn't go to the doctor,… Advice to Senior Management: Please take care of your employees better. If someone has been there for a long time, they need to be moved up. Not the person… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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