There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

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Helpful (2)

Too much CYA

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - HR Generalist in Englewood, CO
Current Employee - HR Generalist in Englewood, CO

I have been working at TeleTech full-time (More than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Good people, work hard, nice PTO

Cons

Too much email and CYA. Too much justification for performance and work.

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  1. A lot of work, but they seemed failr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Newer technologies. An opportunity to make a direct impact on profitability of the site.

    Cons

    They seemed a bit disorganized.

    Advice to Management

    Hire good project managers and TAMs

  2. Helpful (1)

    TeleTech customer service representative experience thru the training phase. I would have rather worked in HR.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kalispell, MT
    Former Employee - Customer Service Representative in Kalispell, MT

    I worked at TeleTech full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The hour combinations offered accommodates all employees needs. The trainers I had were great teachers.

    Cons

    Pushed for number of call per hour, not proper handling of valued customers. Some people need you to take your time so they understand and don't feel rushed. The customers appreciate and remember when they are properly cared for. That's why I left TeleTech. I didn't feel I'd ever be fast enough for them on my calls.

    Advice to Management

    They did a great job motivating the reps. Nicely done!

There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

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