TeleTech

  www.teletech.com
  www.teletech.com
There are newer employer reviews for TeleTech

1 person found this helpful  

Not Bad

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Phoenix, AZ
Former Employee - Customer Service Representative in Phoenix, AZ

I worked at TeleTech full-time (more than an year)

Pros

you get paid on time

Cons

not stable, they loss contracts often

Advice to ManagementAdvice

More stability

Recommends
Neutral Outlook
No opinion of CEO

670 Other Employee Reviews for TeleTech (View Most Recent)

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  1.  

    Great place to get experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Pros

    Very fast paced environment. All the employees are fantastic and you get a lot of experience.

    Cons

    Very Fast pace environment. They need to value employees with long term knowledge.

  2. 4 people found this helpful  

    Stress and Deception

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Line Agent in Springfield, MO
    Current Employee - Front Line Agent in Springfield, MO

    I have been working at TeleTech full-time (less than an year)

    Pros

    decent pay for the area. decent training.

    Cons

    During the interview process, you are informed that this is not a sales position; it is a support position. All the way through training, your supervisor tells you that it is not a sales position. Then, at the end of training, you get about 2 hours of sales training and once you're in production as a "helpdesk agent," your manager lets you know that if you don't meet sales numbers, your job is in jeopardy. After a couple of months, the stress took a toll on me and I was physically sick throughout the day. I ended up having gastro-intestinal surgery due to the stress from trying to meet my quotas and perform up to my manager's expectations. There is very little support from management, it's a "perform or go home" atmosphere.

    Advice to ManagementAdvice

    Management should seek to provide adequate training and encouragement to staff instead of berating the under-performers and using threats as motivation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for TeleTech

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