There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

Helpful (1)

Not Bad

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Phoenix, AZ
Former Employee - Customer Service Representative in Phoenix, AZ

I worked at TeleTech full-time (More than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

you get paid on time

Cons

not stable, they loss contracts often

Advice to Management

More stability

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (2)

    What could have been for many

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Springfield, MO
    Former Employee - Team Leader in Springfield, MO

    I worked at TeleTech full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent pay, even for employees just starting out. Friendly managers at the Springfield, MO site. Good benefits packages with some jobs, all benefits are dependent on the client you are servicing.

    Cons

    Be clear, attendance is important at any job, but TeleTech takes attendance to a whole different level. NEVER, ever ever ever and I can't stress enough EVER miss a single day, never get sick during a shift and for the love of god, never tell your manager you have kids! Temporary positions will be given out for new clients, but if you are asked to do a different job you will remain temporary. Human Capital (HR) and managers will make things seem as if you are secure, but will turn on you in a heartbeat. Attendance is more important that ability, miss one day? Or people under you call out, you WILL be let go. Period. Managers will put the work first, and not allow you let people go with true attendance issues or employees who steal time, but will instead make you accountable for their deeds. There are time-off days given, but do not use them no matter what, that will still count against you. Very little personal growth opportunities; managers will not look for how you work or your ability to get others to do their job effectively. Bottom line, if you are in the hospital, find a way to come in.

    Advice to Management

    Stand behind supervisors and allow them to do their job correctly. Allow more personal and professional growth by nurturing those you hire instead of holding them to standards that are never explained before hand.


  2. Helpful (2)

    Needs Improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Richmond, VA
    Former Contractor - Customer Service Representative in Richmond, VA

    I worked at TeleTech as a contractor (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Not a hard job for the length of time, which was for the tax season

    Cons

    No communication between employees and management.

    Advice to Management

    Need to communicate effectively, employee needs to access to you


There are newer employer reviews for TeleTech
There are newer employer reviews for TeleTech

See Most Recent

Work at TeleTech? Share Your Experiences

TeleTech

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.