Telecom Corporation of New Zealand – “Major Hickup”

Pros

Can see close up the challenges facing incumbent telco dealing with massive industry and technology change

Cons

Culture of blame, hiding (rather than solving) problems, and highly political manoeuvering, all this generates lots of waste.

Advice to Senior Management

Go and have a look at what is really happening - speak to the folk doing the work - avoid relying solely on the self-serving distorted views of middle management.