There are newer employer reviews for Telefónica

 

Great Company, Poor Strategy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Telefónica full-time

Pros

Mission statement, geographical fingerprint, product portfolio, market position, technology, staff are a kind of leading company

Cons

Current HR focus on cut on investments and salaries, so old and skilled staff are push away, while retaining less unexperienced but cheap employees.
Customer care is handed over to cheap 3rd country providers, with no CRM or shared client profile knoledge. Good customers are not take in care, while focusing only on new customers and market penetration

Advice to ManagementAdvice

Re-invest on innovation, not only infrastructure, and retain best staff. Revisit customer care with better CRM

Recommends
Neutral Outlook
Disapproves of CEO

181 Other Employee Reviews for Telefónica (View Most Recent)

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  1. 1 person found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helpdesk  in  São Paulo, São Paulo (Brazil)
    Former Employee - Helpdesk in São Paulo, São Paulo (Brazil)

    I worked at Telefónica full-time for less than a year

    Pros

    It is a huge company with millions of dollars to invest in the quality of its products, but it doesn't happen and we can feel the costumer's dissatisfaction with that

    Cons

    The company does not have a carreer plan for its employees, and it is definitely a turn off.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Need more training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at Telefónica part-time for less than a year

    Pros

    Colleagues were friendly and nice
    Salary

    Cons

    Customer text backs
    Targets on products
    Store Guru's

    Advice to ManagementAdvice

    Remove customer texts backs.
    Stop store Guru's

    Doesn't Recommend
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