Telefónica

  www.telefonica.com
  www.telefonica.com
There are newer employer reviews for Telefónica

 

Revenues and profit are growthing, but talent management are leaving

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Services Development Manager in Madrid (Spain)
Current Employee - Services Development Manager in Madrid (Spain)

I have been working at Telefónica

Pros

Telefonica is the main fixed and mobile operator in telecom business, so everyone want to do business with it. Interesting opportunities to networking with the main players of TIC ecosystem. Big opportunities to impact the ICT in developing countris. Big budget and opportunities to do things. If you look it and take the risk, great opportunities to get freedom inside company

Cons

Many things to improve in HHRR. Not a clear policy about recluiting and managing the talent.
Not yet a private company culture...

Advice to ManagementAdvice

Lead as a leader, with the example. Take care of your teams, empower them, let them to improve, offer. Remember that HHRR work for the business unit and not inverse order!!!

Disapproves of CEO

199 Other Employee Reviews for Telefónica (View Most Recent)

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  1. 3 people found this helpful  

    A culture of bullying is its Achilles heel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Departmental Manager in Dublin, Dublin (Ireland)
    Former Employee - Departmental Manager in Dublin, Dublin (Ireland)

    I worked at Telefónica

    Pros

    The people who work here on the ground are fun and eager to work hard. Depending on what department you're working in, you can be treated with a certain level of respect. Pay is slightly above average for the industry. Some great managers here, but they're a dying breed.

    Cons

    Bulling is rife. There is a culture of bullying in O2, mostly supported and encouraged by senior management. "Managing People Out" is a well mentioned, but unwritten, tactic of management where they will make your life total hell until you resign... so bullying is effectively a management tool for forced attrition. Bullying that is reported is generally brushed under the carpet, and many people have left because of it.

    Advice to ManagementAdvice

    Get the culture of bullying out of O2 and you might actually get that 'Best Company to Work For' award.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    like money and holidays? work somewhere else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Advisor in Manchester, England (UK)
    Former Employee - Customer Advisor in Manchester, England (UK)

    I worked at Telefónica

    Pros

    If you have just left school or college and you aren't sure which direction you want to go in then 02 is probably a pretty decent start, you get a reasonable staff discount of mobile phones and the call centers are generally kitted out with high end distractions; x-boxes, pool tables and big screen tv's, plus free phone lines and internet access are all put on for your leisure time.

    Cons

    the downsides far far outway x-boxes and internet. Middle management is generally picked from staff who have a desire to be management, thats it, no qualifications needed. one minute they might be sat next to you as an equal then a crash course in NLP based management tactics later and they are declining your holiday leave left right and center. O2 would like to think of itself as the communications industries answer to google, but all the tennis ball catching chocolate cake fuelled team briefings and strategically seated 121's can not make up for over idealistic senior management incompitent middle management and a staff turnover that makes mcdonalds look like british leyland in the 70's. Getting holidays and time off approved is a lottery, with many people trying to book a two week holiday and being told they have to work for two days in the middle or face a disciplinary, try that whilst on a two week holiday in crete!
    The pay is below the national average dispite what the dogma tells you, and this is all under the guidance of the union, who amazingly managed to succesfully negotiate a pay cut for thousands of employees during one pay dispute.

    Advice to ManagementAdvice

    senior management need to take a good look at the way the staff in the call centers are treated. your main goal has always been custoemr satisfaction which will be greatly increased if you achieve staff job satisfaction, accept that 75% of your staff are short term and do what you can to make the short term as enjoyable as you like to make out it is. sort out the pay, the holidays and the middle management and you might be on the right track.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Telefónica

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