There are newer employer reviews for Telefónica

 

Sold all it's workers to Capita without as much as an apology

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Advisor in Leeds, England (UK)
Current Employee - Customer Service Advisor in Leeds, England (UK)

I have been working at Telefónica full-time (more than 10 years)

Pros

Won't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

Cons

They don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

Advice to ManagementAdvice

Why ruin a good company because you are in debt by outsourcing most of the operations?

Doesn't Recommend
Negative Outlook

188 Other Employee Reviews for Telefónica (View Most Recent)

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  1.  

    Excellent company structure with plenty of room for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica full-time (less than an year)

    Pros

    The management structure and the work life balance are excellent also the opportunities on your doorstep once you start in the company

    Cons

    Working at telefonica a year now and havent found a downside so far. Nothing bad to say at present

    Recommends
    Positive Outlook
  2.  

    A good opportunity to show your competences and grow horizontally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in São Paulo, São Paulo (Brazil)
    Current Employee - Software Engineer in São Paulo, São Paulo (Brazil)

    I have been working at Telefónica full-time (less than an year)

    Pros

    • There huge amount of benefits for employees;
    • The visibility of your work is great because everybody knows the company and you can achieve millions with your work;
    • Work have a good flow and projects are clear and well defined (at least in my team);
    • Use and adapt a lot of methodologies of work (Scrum, XP, TDD) and have well defined pipelines;
    • Telefónica sponsors a lot of events , conventions and courses, of course employees have an easier access to them;
    • A lot of collaboration of co-works, besides the numbers of the company works in small teams so there is good communication but information travel slow;
    • A lot of changes the company is always moving and re-organizing itself.

    Cons

    • The information travels slow because the distance (specially with spain) and some projects can be delayed for months;
    • It's too easy to be forget here, too many thing happening so if your don't improve and show yourself you will be stuck where you are;
    • Bosses and directors changes a lot so is easy to loose focus for a while;
    • Sometimes your project can just disappear and you loose all your work.

    Advice to ManagementAdvice

    • Get more involved with day-by-day operations to understand which can lead to better task organization and prioritization;
    • Tech leaders should be more 360º professionals.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Telefónica

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