There are newer employer reviews for Telefónica

Stable company where one can retire

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Senior Project Manager in Madrid (Spain)
Former Employee - Senior Project Manager in Madrid (Spain)

I worked at Telefónica

Pros

Its a good place to have jos stability, they have a no firing policy that gives the people qorking there a sensation of security. If you are working for any of the branches like TID or Telefonica DATA, the mother company always serves as a backup when it comes to resources.

Cons

Very burocratic place. Many of the people working for this company are coming form the times when telefonica was a goverment enterprise, this creates a bit of lacking when it comes to the resources in the company, many of these old employes do not try to grow with the current business needs in the telecom sector.

Advice to ManagementAdvice

More transparency when it comes to job postings and senior desitions.

Recommends
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  1. 1 person found this helpful

    Could do better, but great money for the role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Customer Services Call Centre Agent in Leeds, England (UK)
    Current Employee - Business Customer Services Call Centre Agent in Leeds, England (UK)

    I have been working at Telefónica

    Pros

    Great remuneration for the job. Some flexibility after some time. Great perks. They do have an opt in pension plan, dental care etc. However this does mean that you need to add in some of your own money every month. The O2 phone benefits are obviously great, and since I left they now have great internet benefits.

    Cons

    Poor chances of promotion. If you do well on the call centre part, they dont want to give you away. Yet if you dont do well, you cant get that promotion. They poorly explain what options you have to get out of the department you are in. Indeed trying to get the departments to talk to each other, and talk about what they do to get that transparency was never possible.

    Advice to ManagementAdvice

    You NEED to work hard making sure people get their breaks, and are each person is treated like a person, rather than a one size fits all policy of training.

    Approves of CEO
  2. 2 people found this helpful

    A company only for the tough-skinned or the aggressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Database Administrator in Dublin, Dublin (Ireland)
    Current Employee - Database Administrator in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    The company had great potential a few years ago,but now the only advantage is you get paid an average salary to do your job, and it looks good on a CV.

    Cons

    As others have said here, bullying is something of a major problem for this company. I have seen way too many blatant examples of this kind of behaviour, and it generally goes unchecked. HR seem to support this approach under the auspices of "driving performance". It seems that recent hires into the company are more suited to a role in a Call Centre then a mature organisation, and tend to disguise their inadequacies with bluster and intimation.

    Unfortunately, the bullying rarely gets addressed, and complaints against aggressive behaviour are not usually accepted as such, and results in an oppressive and unhealthy environment.

    Company senior managers are very much unaware of what the lower managers are up to, and their behaviours go unchecked.

    Not a place to make a career, but ideal to get quick experience and move on. Company seems to go into a state of panic and "blame-storming" as soon as revenue targets go astray,

    Advice to ManagementAdvice

    Fire managers that use intimidation or aggression as a means of driving their own self worth. Focus more on your people and the people who truly display the core values.

    Doesn't Recommend
    Disapproves of CEO
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