There are newer employer reviews for Teleperformance
There are newer employer reviews for Teleperformance

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Training was disorganized and incomplete. Drop you onto the phones without being prepared.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - WAHA Tech Support
Current Employee - WAHA Tech Support

I have been working at Teleperformance

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Working from home means little to no overhead which can outweigh the low pay. They provide phone equipment.

Cons

Training is totally inadequate. Support during Duit week is severely lacking.

Advice to Management

Improve your training for tech support. Include listening to techs and customers on live calls as part of training.

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  1. Helpful (2)

    Management are often too busy with admin to notice that they have employees, unless targets stop being met

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)

    I worked at Teleperformance

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good equipment, an informal atmosphere, a multicultural environment, generally a good customer base and the opportunity to use foreign languages.

    Cons

    Several years pass with no one-to-ones to discuss performance, or any payrises. There is very little opportunity to progress - the few available opportunities are generally offered to those with the best interview / presentation skills, while length of service and proven aptitude in the relevant field are not taken into account. Managers' 'favourites' are more likely to be promoted than others who may have more knowledge or more developed skills. People doing the same role are on very different contracts, with different benefits and salaries. More work is piled on the conscientious while others surf the internet, yet the meagre benefits are shared equally among all.

    Advice to Management

    Admin needs to be done, meetings need to be held and shareholders need to be paid, but don't forget the people who are doing the work - there would be no company without them! Listen to the feedback and take time to act on it. Show appreciation by offering opportunities fairly, giving feedback, balancing criticism with praise and implementing a fair incentive and reward scheme.


  2. Helpful (1)

    Huge company with many career opportunities within

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teleperformance

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Gain experience working for a large organization
    Many career opportunities
    Accurate and on-time salary payment

    Cons

    Vast organization, you can get lost within it job-wise
    Sometimes unstructured work processes
    Lack of consistency across subsidiaries

    Advice to Management

    Follow the current industry trend and try to be ahead of the competition to differentiate yourself


There are newer employer reviews for Teleperformance
There are newer employer reviews for Teleperformance

See Most Recent

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