There are newer employer reviews for Teleperformance

1 person found this helpful  

Great to a point

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Fort Lauderdale, FL
Former Employee - Anonymous Employee in Fort Lauderdale, FL

I worked at Teleperformance full-time (more than an year)

Pros

Schedule and pay are the two biggest things. though the things you learn are a very close 2nd

Cons

the management does not seem to care about the employees at all

Advice to ManagementAdvice

lighten up. make the place fun

Recommends
Neutral Outlook
Approves of CEO

607 Other Employee Reviews for Teleperformance (View Most Recent)

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  1.  

    Teleperformance "clap clap"

    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Fairborn, OH
    Current Employee - Customer Service Representative in Fairborn, OH

    I have been working at Teleperformance full-time (more than an year)

    Pros

    Pay increase after first 90days to 9.75 then 6months 10.15 and 10.95 after first year and cap out at 11.00 after 2yrs
    Great people to work with

    Cons

    Sales bonus not available until 3months if FCR is at goal
    No advancement
    More of a college emplowire
    Benefits are very expensive

    Advice to ManagementAdvice

    Listen to the reps for once

  2. 5 people found this helpful  

    Thankful it's over!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Columbus, OH
    Former Employee - Technical Support in Columbus, OH

    I worked at Teleperformance full-time (less than an year)

    Pros

    - Give 2 weeks when you quit and you'll always have a job there.
    - Stick it out for a year and your experience looks good to prospective employers.

    Cons

    - Horribly underpaid for what you're expected to know. After completing 6 weeks of classroom training on tech support for phone, internet and cable, you will earn a meager $10.50 an hour. Even if you could afford the company's health insurance on that salary, it isn't worth having.
    - Low-class coworkers. Lots of people in sweatpants with poor hygiene and poor attitudes. Do NOT store your lunch in the communal refrigerators; there is a good chance someone will steal it. I saw a supervisor blow "snot rockets" into the trash can next to his desk more than once. My trainer belched out the word "barf" mid-sentence several times a day during training. These are NOT exaggerations!
    -The place is dirty. Toilets sprayed with feces or clogged are a daily occurrence. People don't pick up after themselves in the break room. The microwaves are full of slop, there are potholes in the parking lot, headsets are communal and covered with hairs and flaked skin, and so on.
    - "Supervisor" and "Internal Help Desk" personnel are terrible. They let tiny bits of power go right to their heads and are deliberately rude and anti-helpful. Eye-rolls and sighs precede the answer to just about any question you ask, probably because these "big promotions" only come with an extra $1 an hour. Most "company memos" are stated in the imperative and end with the phrase "up to and including termination."
    - If you work on Saturday or Sunday, forget about ever having that day off again. Forget PTO, they won't even approve UNPAID time off when it's requested months in advance.
    - "Net-staffing" is the company's practice of changing your schedule, whether or not you can work at those times. It means that, if you're scheduled on a holiday-pay holiday, you can be removed from that day and rescheduled on your day off. It also means they can (and do!) forcibly change daytime schedules to overnights. For example, you might be told that instead of noon to 8pm, your schedule is being changed to 1:30am to noon. These are permanent changes, not rotating.
    - You have an allotment of "break time" each day, which includes restroom breaks. So basically, that means there is a timer running each time you have to use the restroom.
    - There is a “clean desk policy” and they also reserve the right to conduct searches of your personal belongings. Having a pen, piece of paper (such as a receipt), a cell phone or an ipod in your purse or on your desk could result in discipline or termination. (Supervisors openly text and play games on their phones, look at facebook and sports scores on their computers, though they are subject to the same rules.)

    Advice to ManagementAdvice

    - You get what you pay for. If you pay a quality wage, you will have quality employees and lower turnover. The wage expense will certainly be offset by the need for fewer training classes. If you try to run a business instead of a meat factory, you will reap the rewards.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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