There are newer employer reviews for Teleperformance

 

Doing whatever you can to keep people happy.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support Advisor  in  Boise, ID
Current Employee - Technical Support Advisor in Boise, ID

I have been working at Teleperformance full-time for more than a year

Pros

Supervisors, ACCM's, co workers and shifts.

Cons

Mandatory overtime, being baby sat as adults.

Advice to ManagementAdvice

Trust your advisors more.
Advice to Advisors
Be more trustworthy.

Recommends
Positive Outlook
No opinion of CEO

569 Other Employee Reviews for Teleperformance (View Most Recent)

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  1. 2 people found this helpful  

    From TAG to Teleperformance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  North Lauderdale, FL
    Former Employee - Technical Support Agent in North Lauderdale, FL

    I worked at Teleperformance full-time for more than a year

    Pros

    Flexible schedule
    Great way to get your feet wet in tech support/IT world
    Before Teleperformance bought out TAG, the pay was awesome.

    Cons

    Training....or really lack thereof. You're tossed on the phones as quickly as possible.
    The health insurance was an utter joke.
    Working 12-15 hour shifts a day could really wear you out.
    The politics and favoritism were rampant. It wasn't what you knew but WHO you knew that got you the promotions.
    Agents were always in the dark (until the last minute) about projects closing and/or any other drastic changes going on with the company.

    Advice to ManagementAdvice

    Get better benefits and pay for your staff. Treat your employees better and practice what you preach. Give a leg up to those who really want to move up the ladder, not just your favorites.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    I enjoyed working on different technical support accounts at Teleperformance in Salt Lake City.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Salt Lake City, UT
    Former Employee - Technical Support Agent in Salt Lake City, UT

    I worked at Teleperformance full-time for more than 5 years

    Pros

    Get paid for helping people all day. And most supervisors did their job well.

    Cons

    Sometimes, people who shouldn't ever have any authority over anyone, do become supervisors; however, that seems to happen everywhere, and the manager I spoke to shifted me to another supervisor without objecting.
    The company failed to take advantage of some opportunities in employee management; we rarely found out when customer sent us thank you letters or e-mails, and employee suggestions seemed to vanish (despite supervisors telling me that they did review employee suggestions in their meetings).

    Advice to ManagementAdvice

    Train employees on how to supervise people before you make them supervisors, make sure you design a good training for that. Take advantage of your employees' ideas.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Teleperformance

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