Teleperformance

  www.teleperformance.com
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1 person found this helpful  

Ann Arbor - Teleperformance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Agent  in  Ann Arbor, MI
Current Employee - Customer Service Agent in Ann Arbor, MI

Pros

Unlimited overtime, start date is usually the Monday after your first interview if you pass the technical test, promote quickly.

Cons

Multiple pay discrepancies, untimely full pay, unprofessional, associates on the phone tend to disrespect the management, sharing of desks/headsets....to be continued

Advice to ManagementAdvice

HR - please screen the candidates the way most HR departments in the industry would.
Management - Promote associates into management who not only exceed performance metrics on the job but also have other job experiences to back it up and always display a high sense of professionalism. There are supervisors barely out of high school with minimal work experience and hardly a year worth of on-the-job experience.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for Teleperformance

  1. 1 person found this helpful  

    Par for course

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH

    Pros

    Easy to get in and out, but hard to get ahead. There are no illusions about your role as a low level employee. This is a pro and a con, if you want to get ahead you'll know where the glass ceiling is right away.

    Cons

    The company lacked incentive for hard work, and stand out performance. Managers believe managing is equal to dictatorship. There are no illusions about your role as a low level employee. This is a pro and a con, if you want to get ahead you'll know where the glass ceiling is right away.

    Advice to ManagementAdvice

    Help your employees get a leg up, more of them will put forth the effort if there is a light at the end of the tunnel. Pick better managers, people that work with people not people who lord over them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    I've gotten to learn and grow as an individual while doing what I love.. helping others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  American Fork, UT
    Current Employee - Customer Service Representative in American Fork, UT

    Pros

    One of the est reasons to work here is, there is always a chance to move up in the company. If you work hard you'll succeed.

    Cons

    A downside would be when they are slow and you have to lose hours. It makes it hard with how the economy is.

    Advice to ManagementAdvice

    None at the moment.

    Recommends
    Positive Outlook
    Approves of CEO
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