There are newer employer reviews for Teleperformance
There are newer employer reviews for Teleperformance

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Helpful (2)

Horrible

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Inbound Customer Service Representative in Salt Lake City, UT
Current Employee - Inbound Customer Service Representative in Salt Lake City, UT

I have been working at Teleperformance full-time (More than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Very lenient with attendance

Cons

Low pay, horrible management , discrimination issues coming from management until you mention speaking to a lawyer as HR doesn't really give a crap management on drugs and higher ups allow it for years before asking for drug test lots of favoritism

Advice to Management

Drug test your supervisors every so often also get HR representatives that have an education in human resources such as college degrees not just people with their HS diploma if they even have that just because you like them . Stop allowing client abuse towards employees and stop all the favoritism

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  1. Helpful (1)

    My experience with Teleperformance has been pretty difficult.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Verizon Fios Agent in Shreveport, LA
    Current Employee - Verizon Fios Agent in Shreveport, LA

    I have been working at Teleperformance full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    I like working from home.

    Cons

    Being all the phone all day.

    Advice to Management

    Try to focus on your agents rather than just the management. I bet you the turn over rate would come out a lot better.


  2. Good to get experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Lindon, UT
    Current Employee - Technical Support Agent in Lindon, UT

    I have been working at Teleperformance full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the people I worked with were easy to get along with and they helped me a lot when I was new. I gained a lot of experience on how to properly position ideas and communicate with customers over the phone. You also gain experience working with computers and programs that help you when your looking for another job later.

    Cons

    The job is kind of stressful and after a while it gets very tedious spending 10 hour days at a desk listening to customers complain about their problems. There's also a big learning curve and some supervisors didn't really care about helping me when I was new. They just told me to look it up in the system, so I'm not sure if I did my job properly; I actually received more help from fellow colleagues then the supervisors most of the time.

    Advice to Management

    Who ever thought that 10 hour days were a good idea? You need to create realistic schedules. You should also offer incentives for up selling customer things like warranties on their devices. I would have tried to position services a lot more if that was the case.


There are newer employer reviews for Teleperformance
There are newer employer reviews for Teleperformance

See Most Recent

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