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1 person found this helpful  

I Enjoyed It, Kind of Wish I Didn't Leave

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Horsham, PA
Former Employee - Customer Service Representative in Horsham, PA

I worked at Telerx full-time for more than a year

Pros

Coworkers were great, everyone was friendly and pleasant. They gave adequate training to make sure you felt comfortable on the phone and keep reviewing you to ensure that you keep getting better. Our team had a lot of fun doing different activities and it was just a good work environment overall.

Cons

I did not like the taste of the coffee there, I don't know what was up with it but I just could not drink it. I mean, I am a bit of a coffee snob, but I just thought the stuff was just...rank. When I mentioned my thoughts on the coffee in a review with management, I got a bit of a snippy response. I thought that was kind of strange because if that's my biggest complaint, that's a good thing.

Advice to ManagementAdvice

I don't know if it was the coffee machines or just the brand of coffee, but I think you can do better. It's an easy fix, so why not? Yes, the cost of a more expensive brew adds up on the books, but it's worth that cost to keep the employees caffeinated and happy.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Telerx

  1. 2 people found this helpful  

    One of the worst places to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Allentown, PA
    Former Employee - Customer Service Representative in Allentown, PA

    I worked at Telerx full-time for less than a year

    Pros

    The benefit package is comparable to other companies

    Cons

    Management is terrible. They discuss confidential personal info to other people & "target" employees that they want to get rid of (they have other employees report back everything you do and if you refuse then you are targeted which creates a VERY hostile working place.

    Advice to ManagementAdvice

    Be fair and consistent. Stop focusing in on "playing favorites." Increase the salary rate because it is not comparable to the job rate.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Kings Mountain, NC
    Current Employee - Customer Service Representative in Kings Mountain, NC

    I have been working at Telerx full-time for more than 3 years

    Pros

    Vacation non physical room for advancement-somewhat

    Cons

    Favoritism. There's room for advancement if you're "in" a lot of back stabbing ..rules being made as they go..no team leads

    Advice to ManagementAdvice

    Teach more leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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