157 Employee Reviews (View Most Recent)

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Not as bad as I was warned it would be.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Strategy Specialist  in  Sydney (Australia)
Former Employee - Strategy Specialist in Sydney (Australia)

I worked at Telstra

Pros

Large organisation; fingers in many pies especially around digital and online; massive marketing budgets and not afraid to innovate and experiment.

Cons

Bureaucratic; slow to get things approved and out to market; customer service is atrocious which affects the brand's reputation and ultimately how staff feel about working there.

Advice to ManagementAdvice

Fix the customer service situation and all good things will follow- ie. regain market share in key markets and retain and motivate higher performer staff.

Doesn't Recommend
No opinion of CEO

Other Reviews for Telstra

  1. 1 person found this helpful  

    View of the organisation is determined by behaviour and competence of 1 up manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - General Manager  in  Melbourne (Australia)
    Former Employee - General Manager in Melbourne (Australia)

    I worked at Telstra

    Pros

    Some very good people. No real shortage of money for projects. Opportunity for professional development. The very good redundancy provisions for all staff.

    Cons

    Very uncertain environment. Ongoing reductions in headcount. Too many time servers desperate to hang on. The vast edifice of approvals and processes to check the checker

    Advice to ManagementAdvice

    Clean out the top levels of management in the technology and IT groups. The senior leadership team is seen as being very remote from the ordinary workers.

    No opinion of CEO
  2.  

    Steady work but diverse and difficult systems to get around to do job effectively

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Commercial Specialist  in  Melbourne (Australia)
    Current Employee - Senior Commercial Specialist in Melbourne (Australia)

    I have been working at Telstra

    Pros

    Large, well known company
    A lot of jobs available internally for employees to move to
    If targets are met, bonuses are reasonable

    Cons

    Flat org structure makes getting promoted difficult
    Difficult to obtain a significant pay increase on base pay
    Systems and structure in such a large place reduce work efficiency and are not competitive in the market

    Advice to ManagementAdvice

    Simplify the number of systems in use and how initiatives are built into systems plus improve how data is extracted and presented to management to make the best decisions for the company

    Recommends
    Approves of CEO
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