There are newer employer reviews for Telstra

Interesting but exhausting, emotionally & physically. Must have ability to 'reset' each day

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer First Champion in Perth, Western Australia (Australia)
Former Employee - Customer First Champion in Perth, Western Australia (Australia)

I worked at Telstra full-time (more than a year)

Pros

Interesting, great experience. Paid training & qualification of Cert.3 in Contact Centre from Franklyn Institute. Uncapped bonus structure bases on kpi/metric performance mix of call handling time, core unit sales, secondary unit sales, customer transaction surveys (% of callers who do survey & their score of you)

Cons

Some of the performance metrics aren't fair as they are dependent on customers choosing to do something they may not want to do after being on hold for an hour..like a survey about how nice you were & someimes people talk & talk & talk - but you can't be rude or tell them you have to go, just put up with it.. The pay is a 80/20 split which means you get guaranteed 80% pay each fortnight, and once a month, if you meet your KPI's to a certain level, that will unlock the remaining 20%..so when you for example exceeded your targets by 100%, you will receive 100% of your monthly income, if you get 30%, then you get paid the 20% balance of your salary, plus 10% extra of what you earn in a month (the scorecards are monthly)

Advice to ManagementAdvice

Not sure there.. good luck Telstra

Recommends
Positive Outlook
Approves of CEO
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  1. 1 person found this helpful

    Generally ok, you could see areas of success and positivity but also lots of ordinary people and performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Sydney (Australia)
    Current Employee - Sales Manager in Sydney (Australia)

    I have been working at Telstra full-time (less than a year)

    Pros

    Clear market leader
    Good pay, perks and general conditions
    The company is heading in the right direction and if you can get into one of the growth and focus areas of Telstra you will succeed will into the future

    Cons

    Big company with lots of people which also means lots of really ordinary people who don't care and are there only to collect pay and go home
    Big company lots of divisions and very little collaboration between divisions

    Advice to ManagementAdvice

    More transparency, the company is going through huge change with lots of people being let go, while this isn't always a good thing employees need to understand whats happening and be able to positions themselves for the future.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internal Communication Consultant in Sydney (Australia)
    Former Employee - Internal Communication Consultant in Sydney (Australia)

    I worked at Telstra full-time (more than a year)

    Pros

    good work/life balance
    good training provided
    interesting work

    Cons

    difficult to get promoted
    no career development opportunities
    management plays favourites

    Advice to ManagementAdvice

    listen to staff feeback, and provide career development opportunities

    Doesn't Recommend
    Approves of CEO
There are newer employer reviews for Telstra

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