Telstra

  www.telstra.com.au
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156 Employee Reviews (View Most Recent)

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Interesting but exhausting, emotionally & physically. Must have ability to 'reset' each day

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer First Champion  in  Perth, Western Australia (Australia)
Former Employee - Customer First Champion in Perth, Western Australia (Australia)

Pros

Interesting, great experience. Paid training & qualification of Cert.3 in Contact Centre from Franklyn Institute. Uncapped bonus structure bases on kpi/metric performance mix of call handling time, core unit sales, secondary unit sales, customer transaction surveys (% of callers who do survey & their score of you)

Cons

Some of the performance metrics aren't fair as they are dependent on customers choosing to do something they may not want to do after being on hold for an hour..like a survey about how nice you were & someimes people talk & talk & talk - but you can't be rude or tell them you have to go, just put up with it.. The pay is a 80/20 split which means you get guaranteed 80% pay each fortnight, and once a month, if you meet your KPI's to a certain level, that will unlock the remaining 20%..so when you for example exceeded your targets by 100%, you will receive 100% of your monthly income, if you get 30%, then you get paid the 20% balance of your salary, plus 10% extra of what you earn in a month (the scorecards are monthly)

Advice to ManagementAdvice

Not sure there.. good luck Telstra

Recommends
Positive Outlook
Approves of CEO

Other reviews for Telstra

  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate  in  Sydney (Australia)
    Current Employee - Graduate in Sydney (Australia)

    Pros

    As Telstra cross offer solutions across so many industries in the B2B market as well as supplying millions of consumers, the opportunities across business units and product and service offerings is vast.

    Cons

    Having mobile email and remote access means that you are always connected to the office whether you like it or not.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Services, Customer First Attitude and Good Culture to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  London, England (UK)
    Current Employee - Account Manager in London, England (UK)

    Pros

    Culture, range & depth of services, global reach.

    Cons

    Some delays to new services - UC & Cloud

    Positive Outlook
    Approves of CEO
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