Telstra

  www.telstra.com.au
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156 Employee Reviews (View Most Recent)

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Oppurtunities

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Assistant  in  Perth, Western Australia (Australia)
Current Employee - Sales Assistant in Perth, Western Australia (Australia)

Pros

Pay rate, commission, opportunities to progress, company support.

Cons

I am yet to find any. But will add them in later (if I find any)

Recommends
Positive Outlook
Approves of CEO

Other reviews for Telstra

  1.  

    Its is a company on a massive change journey to win the hearts of customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Infrastructure Delivery  in  Sydney (Australia)
    Current Employee - Infrastructure Delivery in Sydney (Australia)

    Pros

    great people, great technology, flexible working arrangements

    Cons

    lots of work done out of Melboune

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Interesting but exhausting, emotionally & physically. Must have ability to 'reset' each day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer First Champion  in  Perth, Western Australia (Australia)
    Former Employee - Customer First Champion in Perth, Western Australia (Australia)

    Pros

    Interesting, great experience. Paid training & qualification of Cert.3 in Contact Centre from Franklyn Institute. Uncapped bonus structure bases on kpi/metric performance mix of call handling time, core unit sales, secondary unit sales, customer transaction surveys (% of callers who do survey & their score of you)

    Cons

    Some of the performance metrics aren't fair as they are dependent on customers choosing to do something they may not want to do after being on hold for an hour..like a survey about how nice you were & someimes people talk & talk & talk - but you can't be rude or tell them you have to go, just put up with it.. The pay is a 80/20 split which means you get guaranteed 80% pay each fortnight, and once a month, if you meet your KPI's to a certain level, that will unlock the remaining 20%..so when you for example exceeded your targets by 100%, you will receive 100% of your monthly income, if you get 30%, then you get paid the 20% balance of your salary, plus 10% extra of what you earn in a month (the scorecards are monthly)

    Advice to ManagementAdvice

    Not sure there.. good luck Telstra

    Recommends
    Positive Outlook
    Approves of CEO
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