Terminix

  www.terminix.com
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169 Employee Reviews (View Most Recent)

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  • Culture & Values
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1 person found this helpful  

Ok place to work if u like getting yelled at customers because nothing gets done to help them.

Customer Service Representative (Current Employee) Tampa, FL

ProsGreat employees, good supervisors. Pay is reasonable for the work we do and the BS we encounter from customers.

ConsA terrible computer system. Terminix uses DOS which is horrible with the things we have to do. We are limited on what we can do and are not always able to help the customer. Daily we get yelled at from our customers because the techs always seem not to show up for their scheduled appointments and never call the customers informing them they are not coming out. Than we call the techs and managers with out any success than email our supervisor or the customers branch manager in the area they reside. And still nothing is done. In these cases the customer is never satisfied! Also we employees are lying to the customers daily because we know the branch managers will not follow up w customers requests and than were back to square one.

Advice to Senior ManagementThis is for higher management- get rid of DOS and have a new point and click system. Its not hard to create. Techs need to be fired and so do managers for almost never following up with customers request.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's a job!

    Customer Service Representative (Former Employee) Tampa, FL

    I worked at Terminix full-time for less than a year


    Pros: Terminix offers a competitive benefit package including Health, Dental, 401k, among many… Cons: Where do I start? Management. They are the primary reason why the call center is now a revolving door. I've never worked for… Advice to Senior Management: Communication Skills is vital in every company for growth and success. When I say communication skills, I mean watch how you talk to people.… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Constant structure change

    Manager (Current Employee) Houston, TX

    I have been working at Terminix full-time for more than 5 years


    Pros: Good benefits, training and pay. Cons: Company is constantly changing the way the business structure is (ie, reducing branches, then re-opening, changes job… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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