Terminix

  www.terminix.com
  www.terminix.com
There are newer employer reviews for Terminix

1 person found this helpful  

would not do it again

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Pest Control Technician in Austin, TX
Current Employee - Pest Control Technician in Austin, TX

I have been working at Terminix full-time (more than 5 years)

Pros

the pay is good if you have a good route. They have great benefits and you get to take home your truck.

Cons

the compensation pay plan is not a good plan. You get money taken away from you when customers cancel whether it is your fault or not. The work home ratio is very unbalanced. Lot of time at work and not enough with family.your schedule changes at the drop of a hat so you never know when you're getting off and it makes it impossible to plan anything for your personal life

Advice to ManagementAdvice

find a better compensation plan for technician

Doesn't Recommend
Neutral Outlook
No opinion of CEO

187 Other Employee Reviews for Terminix (View Most Recent)

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  1. 3 people found this helpful  

    Overworked, but well worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Terminix full-time (more than an year)

    Pros

    The benefits are decent. You can get alot of overtime during the busy season and my personal supervisor is great. They do raffles and prizes when theres mandatory OT... The managers are not the worst but then again not the best. They recognize employees when they are doing well and encourage a positive environment.

    Cons

    Considering that you are talking to customers nonstop, i dont feel the compensation/pay is enough. Very stressfull and possibly even detrimental to our health. If you cant handle being yelled at most of the day, this job is not for you. The trainers should also have expierience taking calls, they train straight out of a huge book and the trainers have never even taken calls! They train you on ALOT of things, but the problem is the trainers dont know what situations you encounter most commonly, so they teach you alot of things you dont use, and you end up training yourself when you get put on the phones. The training is terrible. The trainers are nice but dont have enough expierence on the phone in order to share what you'll be expecting.

    Advice to ManagementAdvice

    Consider increasing the hourly wage, you would retain more employees . Also the program/software we use is serverly outdated. invest in a more user-friendly program and you wouldnt have to train people for a full month. even after a full month of training, most of the things you learn are when you get put out on the floor. Hire trainers who have actually been on the phone!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Terminix full-time (more than an year)

    Pros

    Training was lacking. Loved the people I worked with in the office. Was constantly busy, there was always something to do. My supervisor understood there was life outside of work. Good benefits.

    Cons

    Promotions were almost nonexistent, only opportunity to move up in the company was if someone above you was fired/quit. Raises given were around $.50 for every year, which was not nearly enough for the amount of work load you were required to do. Not enough time in the day to finish tasks that were expected to be done, unless you did them sloppily just to show they were completed, which then you had to go back and do over to show better quality. People hired after you that you had to train to do a simpler job, were started at a higher hourly pay than you, and management said there was nothing they could do about it.

    Advice to ManagementAdvice

    Compensate your employees better for the jobs that they do. Stop making people do 3 different job titles for $10/hr, and then hire people for them to train at a higher wage.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Terminix

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