Texas Department of Family and Protective Services

  www.dfps.state.tx.us
  www.dfps.state.tx.us
There are newer employer reviews for Texas Department of Family and Protective Services

2 people found this helpful  

Challenging and stressful but somewhat rewarding.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - CPS Specialist in Lubbock, TX
Current Employee - CPS Specialist in Lubbock, TX

I have been working at Texas Department of Family and Protective Services full-time (more than 5 years)

Pros

Working independently and being responsible for your own caseload; having more paid time off than you'll ever have time to use; doing a job that makes a difference and always contributing productive work; learning diverse and in-demand job skills

Cons

Little to no work-life balance; very little to no chance of advancement; the pay does not really compensate all the work you do and you can't get paid for your overtime-have to use it as paid time off; "regional policies" aren't put in writing anywhere, but are expected to be followed and often changed without notice; there are a lot of unrealistic expectations; there seems to be a bigger emphasis on getting more people hired to fill positions than there is on doing anything to keep the people that are already there.

Advice to ManagementAdvice

There needs to be a lot more incentives and rewards for maintaining employment of those who are already working there. There also needs to be better communication from top to bottom instead of telling employees that "changes" are coming and making everyone fearful while creating an atmosphere of uncertainty all the time... the more information people have the more comfortable they feel when it comes to their job security. There should also be more recognition for people doing a good job, and for supervisors whose units have the most turnover, there should be a closer look into why. Also, mobile casework provides better flexibility, but it also causes a major disconnection from the job and takes away the social ties a person needs to feel connected and loyal to the agency.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

72 Other Employee Reviews for Texas Department of Family and Protective Services (View Most Recent)

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  1.  

    If you have the right supervisor it is a pleasent work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Asministrative Assistant in Houston, TX
    Current Employee - Asministrative Assistant in Houston, TX

    I have been working at Texas Department of Family and Protective Services full-time (more than 8 years)

    Pros

    Flexiabilty even for an Administrative Assistant

    Cons

    Pay! The pay is not great, but the benfits, flexiabilty, and people I work with make up for that.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It felt good to help people, but no support from management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CPS Investigator
    Former Employee - CPS Investigator

    I worked at Texas Department of Family and Protective Services full-time (more than 3 years)

    Pros

    The best thing about working for DFPS is getting to help children in need. It feels amazing to know that you saved a child from a lifetime of abuse or even from death in some cases.

    Cons

    Extremely long hours and high caseloads. You will work nights, weekends and holidays without exception. The pay is minimal and your stress level will be extremely high. On a daily basis you will hear sad and horrifying stories from helpless children. Parents will yell, curse and threaten you. The job can be dangerous and my coworkers were attacked by angry parents on more than one occasion. Often the management will not support you in all your hard work and they will force "mandatory weekend work" if you have delinquent cases. Upper management cares more about having good numbers than child safety.

    Doesn't Recommend
    Approves of CEO
There are newer employer reviews for Texas Department of Family and Protective Services

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