The CBORD Group

  www.cbord.com
  www.cbord.com
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2 people found this helpful  

Management Hasn't a Clue! Employees Suffer.......

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Ithaca, NY
Former Employee - Anonymous Employee in Ithaca, NY

I worked at The CBORD Group

Pros

The people, as in the WORKERS and very few members of management, are the best part of this company.

There is some flexibility when it comes to personal time, but that completely depends on the department you work in and who you report to.

They are in a convenient location, a nice business park, they have parking available for employees and there are scenic trails to walk during the day.

If you are in Sales, IT, or Development you have a good thing going.
The management in IT is stellar, they have one of the best groups within the entire organization. The staff are friendly, and helpful.
The salespeople are treated well. They are compensated even better. If you can live with constant travel and if you are good at selling, then your career can be worthwhile at this place.

Cons

The turnover rate is ridiculously high. People come and leave so quickly it is impossible to build strong relationships between departments.

There is little to no communication within the organization. Departments rarely are able to work together in a way that makes sense for the big picture.

Management does not listen.

There is so much tension and drama within various departments it is impossible to get work done without having to deal with juvenile problems. He said, she said, finger pointing and blame games are all to often a daily occurrence. The mentality of many departments is that of a junior high setting. Immature.

They do not fully staff departments, with Billing being their biggest problem. The customer base has grown tremendously over the last 5 years, the staff has diminished. They demand superior customer service, yet treat the employees as if they are not important. Many times management hasn't a real clue as to what the processes and procedures are, as they only view things from high level.

Salary is poor. Very poor. In comparison to similar companies their pay is like minimum wage. Throw in the cost of their benefits and you are working for pennies. Management expects workers to just "have faith" in raises and better times, as if everyone makes the salary of a VP or Director.

The VP's and Directors are so out of touch with reality it's demeaning to even try to talk to them. They just don't get it. They claim there is an Open Door Policy yet, that is only when you have POSITIVE feedback. They don't want to hear NEGATIVE feedback as they refuse to acknowledge that there are problems that need to be fixed.

It has been voiced and made clear that everyone is replaceable. Like it or leave it. It doesn't matter if you are an employee of 20 years, 10 years or 5 months...if you don't like "The CBORD way" then there is the door and you should not let it hit you on the way out.

The retain employees that are of no use to the company. Many employees joke that in order to get hired you simply have to fog up a mirror to show you are breathing and you are qualified...

Meetings! There are so many meetings, that could actually be quite helpful to the company and the daily processes, if the ideas were ever actually carried out.
They ask for the input of the people who DO the work and then they fail to deliver.
It is EXPECTED to be 100% there for the customer, but the company can't be there 100% for the employees. It's a joke.

The Accounting/Billing Department is TOXIC. The management within this department is atrocious. There is a reason the company relocated their department and put them in a completely different building than the rest of the company. If you are looking for an accounting job, or a role in billing, you may want to reconsider your options. The accounting and billing staff could excel and do well for the company if they had better leaders. But until that happens, this part of the organization will continue in a downward spiral.

Human Resources is NOT there to protect the EMPLOYEES. At all. Ever. If you were to poll the company you would find that more than 50% don't trust, take seriously or even count on HR to be a worthwhile department.

Advice to ManagementAdvice

Overhaul and restructure.
Stop turning a blind eye to the management/employee abuse and the employee to employee abuse. Listen to your workers! It is THEM not YOU that make this company successful and attractive to your customer base.
Wake up. You are not JUST losing valuable employees....you are LOSING customers. They feel the effect of unhappy employees. Overworked employees. Underpaid employees. If you don't care about your employees, you can't expect them to care about your customers.
Really pay attention to what is going on in your Accounting/Billing department - the entire company jokes about them. The morale is so low.

Make CBORD a company that people are proud to work at again. Not a joke. Unless you like preparing people to leave and get better jobs elsewhere. As that what seems to be the norm these days. Perhaps a revolving door would make more sense as your main entry......

Doesn't Recommend
Disapproves of CEO

23 Other Employee Reviews for The CBORD Group (View Most Recent)

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  1. 2 people found this helpful  

    Once you're hired you're stuck in that position with no opportunity for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Ithaca, NY
    Current Employee - Anonymous Employee in Ithaca, NY

    I have been working at The CBORD Group

    Pros

    CBORD has a good benefits package. When you're hired you're giving 3 weeks of vacation. After 5 years it is bumped for 4 weeks and after 10 years it's up to 5 weeks. You have 12 sick days with 3 that can be used as personal days. This benefits package in regards to vacation/time-off is pretty good.

    Cons

    There's very little opportunity for growth within CBORD. Salaries are fairly low when you're hired and promotions/raises are very rarely given out. As of the end of 2010 the majority of the employees haven't received raises in about 3 years. There's very little recognition on a "job well done". Overall, management and senior management seem to care little about motivation.

    The rest of the benefits package isn't so great. Healthcare costs aren't covered well by CBORD. The HR department is bad at negotiating healthcare agreements with insurance companies. This results in an almost yearly change in plans which usually results in your out of pocket cost going up.

    Advice to ManagementAdvice

    Management needs to focus more on motivating their employees. It's understandable that budgets have been tight over the past few years, but small gestures are easy, cheap, and impactful. Opportunities for growth should be provided. The company tenor is such that a jolt of inspiration and vigor would be beneficial. Unfortunately no attempt has been made.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    A prison sentence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Ithaca, NY
    Current Employee - Anonymous Employee in Ithaca, NY

    I have been working at The CBORD Group

    Pros

    Generally, really like and enjoy the people I work with.

    Job security, it is nice to know you have a job and it likely to be there tomorrow. Don't know how you can get fired, management seems completely unable to deal with a few extremely poor performing employees.

    If you are unable to do your current job, you just get shuffled around the company while other employees pickup the slack with the same pay and lack of raises.

    Cons

    Pay. Three years with no raise. Work environment is very stressful, along with stress of trying to pay bills at home. Probably bringing home less money then when I started.

    Apparently little value in human resources. A general feeling that you need Cbord more than Cbord needs you, and you are treated so.

    Not hiring new employees, trying extremely hard not to fill vacant positions. Backbone employees continuously overworked, underpaid, with increasing responsibilities. Human resources are stretched too thin. Software products rushed out the door at very low quantity and not nearly finished in terms of 1st general release standards. If you are a customer, you are expected to Qa the products, or run the risk.

    Advice to ManagementAdvice

    The level of apathy toward human resources and quality produces will affect the bottom line. Employee moral is generally very low.

    Doesn't Recommend
    Disapproves of CEO
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