The Chamberlain Group

www.chamberlaingroup.com
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Helpful (5)

Good place gone terribly bad.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Elmhurst, IL
Former Employee - Manager in Elmhurst, IL

I worked at The Chamberlain Group full-time (More than 5 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Pay is decent, but only after bonuses are paid (if you're a manager and above). Lots of free food on the counters - leftovers from the daily lunch meetings. If you like meetings, you will be in them constantly. Free Arlington Park Racecourse tickets.

Cons

Toxic culture where negativity and hating all ideas and people is nurtured and rewarded. This used to be a good place to work - one where you felt your coworkers were pulling on the same side of the rope to accomplish goals. However, after the Newell Rubbermaid throngs started sieging the castle, the culture has disintegrated into a backstabbing, negative melee.

Direction constantly changes yet is rarely communicated in a timely manner. New Product quarterly meetings take on an abusive quality to them as senior leadership essentially shoots at the feet of the presenters to watch them dance and are sometimes quite literally driven to tears.

If you are new and/or from Newell or Black and Decker, you are safe from tribal. However, if you've worked there more than a few years, you are labeled as old and unwilling to change. The truth is, many people that worked there prior to the current CEO craved change and welcomed it, but were labeled right off the bat by the army of incoming Newellies.

Sales meetings are nothing more than a 4-day homage to the order takers in the field, culminating with a senior staff member making many off-colored and slurred remarks to the often-stunned audience, who are forced to stand, clap, sit and repeat more than 3 dozen times in an evening.

Work-life balance is terrible. Many senior staff members take it upon themselves to send barely-legible emails at all hours of the night and weekends with unreasonable requests. The stress level for the average employee is through the roof, as you are constantly kept on-edge. It seems the more abusive a manager is to his/her employees, the more awards he/she will be presented with.

Advice to Management

None. I haven't worked at Newell Rubbermaid so my advice would not be welcome. It's a shame, though, as waves of good, loyal employees have been quitting.

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  1. Helpful (3)

    Certainly a tale of two camps

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Chamberlain Group full-time (More than a year)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good line of products
    Good facilities
    No loss of cash for some things

    Cons

    Two distinct "camps"
    Lack of internal promotion
    Dictatorial management rather than collaborative
    Senior level managers involved in the minutiae rather than trusting
    Morale

    Advice to Management

    Consider all the talent you have rather than those in "your camp" Encourage rather than discourage diversity of thought and styles. The reviews here are certainly reflective of the two camps. Don't be so quick to disparage those who are dissatisfied as old timers or under performers. There are many who leave or don't fit either profile.


  2. It was a great place to work, now its just a call center.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Tucson, AZ
    Former Employee - Technician in Tucson, AZ

    I worked at The Chamberlain Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is reasonable. Most of the employees will help you if you need it (and you will).

    Cons

    Constant reprimands (almost every Monday) as if there is a quota for them. Management is deaf to concerns from employees. Supervisors do not know the product line they manage, therefore you are on your own. Training is not good enough.

    Advice to Management

    Fire the senior management in the Tucson Call Center. They are only interested in producing numbers. Start over with new management that understands the crucial aspect of what is done at that building. Technical Support is an Intangible Asset. You cant touch or feel it, but if its poor, all the best salesmen in the world wont be able to sell your products. World Class Technical Support is what made Chamberlain the leader in the industry.


There are newer employer reviews for The Chamberlain Group
There are newer employer reviews for The Chamberlain Group

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