There are newer employer reviews for The Cruise Web
There are newer employer reviews for The Cruise Web

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Moving in the right direction

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Calverton, MD
Current Employee - Anonymous Employee in Calverton, MD
Recommends
Positive Outlook
Approves of CEO

I have been working at The Cruise Web full-time (More than 3 years)

Pros

A relatively young company that I believe to be heading in the right direction. The executive staff and upper management believe in their business and really do care for their staff. They do a good job recognizing achievements and encouraging employees during struggles. Managers are very accommodating when it comes to scheduling, and they make it very easy to maintain a positive work/life balance. In most cases, colleagues quickly turn into friends. Great vacation perks. I've been on multiple FREE cruise vacations in my short tenure at the company. You have to love a job where training requires going on vacation. Very nice office located in between DC and Baltimore. The open layout makes everyone very approachable (maybe too approachable at times). A big "Pro" is that we work with cruise vacations, which in itself is just a very fun and interesting product. The industry's landscape is constantly changing, and I enjoy the challenge of trying to keep up with and/or ahead of those changes. The company's culture is very casual and reinforces great values. Like any job, there are certainly very tough and stressful periods, but there are an equal number of rewarding moments. Of course, during the stressful periods, it's tempting to think that the grass is always greener elsewhere, but I'm confident in the direction of the company and believe the best is yet to come for The Cruise Web.

Cons

The salaried compensation is not as competitive as it could be, but they partly make up for this with plenty of cruise vacation perks with ample opportunities for employees and friends/family to travel for free or at extremely discounted fares. There sometimes seems to be a sales vs non-sales attitude within the company, but the overall culture feels much more positive recently compared to 2-3 years ago. Even still, non-sales are often reminded that "it's the sales staff's commission that makes their paychecks possible." This creates an unofficial hierarchy that really shouldn't exist, as all components support and rely on each other. The commissioned sales staff struggles with moderate turnover, and this restricts the company's overall growth. This in turn limits the career opportunities for non-sales because the company grows/shrinks with the sales floor.

Advice to Management

Encourage honest sales tactics and keep fostering an enthusiastic, high-energy culture. Nothing happens overnight, but this company is definitely heading in the right direction.

Other Employee Reviews for The Cruise Web

  1. I like it here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Cruise Web full-time (More than a year)

    Pros

    Best reasons are great travel, lots of support, good amount of paid time off, tons of leads. Clearly, the company reads glassdoor because they've done some of the things in the "advice to management" section. The Sales Managers spent 6 months on the floor selling & they now offer a draw and commission pay scale. They are not afraid to ask the floor for feedback...it's good to know.

    Cons

    It's tough to keep up with the cruise line and cruise web policies. You get used to it though. You are busy at all times and the clients can be needy.

    Advice to Management

    Would like to see more product training.


  2. Helpful (1)

    Work here if you can survive on working on straight commission!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cruise Consultant in Calverton, MD
    Former Employee - Cruise Consultant in Calverton, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Cruise Web full-time (Less than a year)

    Pros

    Very nice work area. Brand new offices. Good training for the first two weeks. Ongoing training is available as well. If you love travel and the cruise industry, then this is the job for you.

    Cons

    If you can't survive working on straight commission, this isn't really the job for you. While you do receive a salary for the first three months or so, after that it is sink or swim. Make no mistake about it - this is hard work. They also tend to have a "churn and burn" hiring policy, where you hire a lot of people to attend paid training, but only a few survive after the first three months or so. They need to do a better job qualifying the people they are hiring. In these desperate economic times, people will apply for any job if it means a paycheck for a few months until they can figure out where they want to go next. The owner spent a lot of money for a new location, nice furniture, etc. but I think he would have been better off if he had spent more money on his existing employees by offering better bonus packages.

    Advice to Management

    You need to focus more on retention. Your company is wasting a lot of time and money constantly hiring and firing people. Offering a small base salary could do the trick. Mid-level management is OK, but they need to be more accessible to the staff.


There are newer employer reviews for The Cruise Web
There are newer employer reviews for The Cruise Web

See Most Recent

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