There are newer employer reviews for The Gap

It was good retail, and it was administered well. I only wish I didn't have to sell bad credit for a living.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Experience Manager in Boston, MA
Former Employee - Customer Experience Manager in Boston, MA

I worked at The Gap part-time (less than a year)

Pros

*Wonderful discount
*Stock options
*Medium-quality American classic clothing

Cons

*Your work depended on your ability to sell credit cards
*The hours were all over the place
*It didn't pay very well

Advice to ManagementAdvice

Treat your employees like your customers, and your company will become revered as the best place to work!

Recommends
Neutral Outlook
No opinion of CEO
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  1. 1 person found this helpful

    Limited growth potential on retail side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA

    I worked at The Gap full-time (more than a year)

    Pros

    For an interim job where you can gain sales experience, Gap is a great opportunity for someone just starting out in their career.

    Cons

    Layers upon layers of pseudo-management positions give you the illusion of upward mobility but your paycheck will always tell you the truth.

    Advice to ManagementAdvice

    Cutting sales hours is a short-sighted strategy. Invest in qualified, seasoned sales associates who can actually sell your product and you'll be surprised at the difference.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Good job title...But there is always a better company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Gainesville, FL
    Former Employee - Operations Manager in Gainesville, FL

    I worked at The Gap full-time (more than a year)

    Pros

    Benefits was good start once declared a full-timer, bonus structure was ok for the level I was. You are able to learn a lot, and many locations for career opportunities. A good place to work, if you want to have the freedom to wear whatever clothes you please, and many store managers are open to new ideas to help drive business. Pay isn't the best but will get you by until you get higher up. Also work/life balance was great, if you had any last many issues occur in your life, there are normally 3-5 managers scheduled, which makes it easy to leave work early if feeling sick or need to go to an appointment. Paid time off is determine on hours you work not how long you have been there.

    Cons

    Training is terrible. I came in promised I would get the training and never received it, let alone another manager was told the same thing before me and it never happened. I got bitched out about things I was never taught. A lot of self teaching and trail and error, which is bad because it could result in you getting fired. Because of so many external hires nobody really knows the policy and procedures of the company and there are many unanswered questions, and as a manager, you have to seek the answer from other managers from other stores. Most times they do not even know the answers either. Some policy and procedures has gaps in them to which you have to make a judgment call on what to do, which could also lead to you getting fired. When its slow, its slow to the point there are nobody but managers working due to hours, and there could be 5 customers in the store for the next 2-3 hours. A lot of back stabbing went on in my store. Did not relay company changes to staff all that well. Management fused about performance in the store like customer service and credit card apps, but management was not helping performance and solely relied on the part-time associates to carry the work load. Part-timers got 3-4 hour shifts, sometimes 6 depending on the store. The encourage wearing the company clothes but employees can not wear 3.5 lengths shorts. But we sell them in the store. Does not make sense to tell employees they can't wear certain clothes but yet you want them to wear Old navy clothes and you sell the clothes you don't want employees to wear.

    Advice to ManagementAdvice

    Training managers better and practice what you preach. Work better with part-time employees and don't wait to the last minute to organize events.

    Doesn't Recommend
    Negative Outlook
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