The Hartford – “A Trusted Company”

Pros

HIG has some of the best talent in the industry

Cons

headquarters still struggles with good ole boys club mentality, unfortunately
operations area is so intent on metrics they're sometimes forgetting focus should be on the customer

Advice to Senior Management

begin to really listen to employees - hold more skip level one on ones and don't hold feedback against employees if they choose to share openly - it may open your eyes to a new level of understanding.