The Hartford – “A Trusted Company”
Pros
HIG has some of the best talent in the industry
Cons
headquarters still struggles with good ole boys club mentality, unfortunately
operations area is so intent on metrics they're sometimes forgetting focus should be on the customer
Advice to Senior Management
begin to really listen to employees - hold more skip level one on ones and don't hold feedback against employees if they choose to share openly - it may open your eyes to a new level of understanding.