The Hartford

www.thehartford.com
There are newer employer reviews for The Hartford

 

Good company, good work, life balance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Sales Representative in Oklahoma City, OK
Current Employee - Senior Sales Representative in Oklahoma City, OK

I have been working at The Hartford full-time (more than 5 years)

Pros

Good benefits, great pto, decent management

Cons

Old fashioned, limited opps for growth

Advice to ManagementAdvice

Increase internet expenditures

Recommends
Neutral Outlook
Approves of CEO

689 Other Employee Reviews for The Hartford (View Most Recent)

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  1.  

    Structure, Metrics, Point System, Talk and be a Robot: Not such a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Allentown, PA
    Current Employee - Sales Associate in Allentown, PA

    I have been working at The Hartford full-time (less than an year)

    Pros

    Work indoors in a comfortable office or working from home.

    Cons

    Only 30minute lunch, they make you stay on the phones until the very last minute of your shift so that you stuck on a phone call and can never leave on time, they have a metric system that is the largest I've ever see in my life that you have to follow numbers, they make you talk like a robot to every customer and take points off if you don't, if you are late to work because of traffic or accidents on the road it's your fault and you get a tardy or unscheduled which counts against you so that they can add them up and have a good reason to fire you, they coaching weekly or biweekly on you imperfections, they want you to rush the call with the customer instead of providing good customer service, they make employees compete against each other and play games like as though we are in kindengarden.

    Advice to ManagementAdvice

    Treat employees like professionals not kindengardeners. Allow employees to leave when there shift is over. Longer lunch breaks. Focus on good customer service versus numbers. Keep the goals simple you overdue it with metrics and making employees talk like robots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    11 Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Los Angeles, CA
    Former Employee - Claims Adjuster in Los Angeles, CA

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Steady pay, small raises, better bonuses.

    Cons

    Inconsistent mgmt. Extreme turnover. No trust of any kind for staff.

    Advice to ManagementAdvice

    Go back to the basics of adjusting and stop the gimmicks.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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