The Hartford

  www.thehartford.com
  www.thehartford.com
There are newer employer reviews for The Hartford

3 people found this helpful  

Nice salary not worth stressful work requirements

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Santee, CA
Former Employee - Customer Service Representative in Santee, CA

I worked at The Hartford full-time (less than an year)

Pros

Excellent coworkers that create a great environment, everyone looks out for each other. Building in excellent conditions with ample parking and helpful security staff. Pay is above most customer service jobs, but average for call center. Several weeks of training prepare you for most of what you encounter on a normal work day.

Cons

Metrics, metrics, metrics. Take a few seconds more per call than you should, or a few seconds after a call to make sure you processed a customers request correctly, and you can get a talk about it or maybe even fired. Some phone calls require more attention than others (a passing a of a loved one, or an increase in premium because of any number of reasons), and the focus is mostly on getting them off the phone than actually helping a customer. Call center work is stressful, but metrics could be less strict to be able to actually help customers versus just doing the work.

Advice to ManagementAdvice

Ease up on the demands of the job by hiring more people. Lower expectations on metrics and allow employees more time to actually help customers would go a long way to keep more employees.

Doesn't Recommend
Neutral Outlook
Approves of CEO

652 Other Employee Reviews for The Hartford (View Most Recent)

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  1. 1 person found this helpful  

    All over the place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wholesaler in Los Angeles, CA
    Current Employee - Wholesaler in Los Angeles, CA

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    Well know and well respected place to work. The Hartford Army as it know in the field.

    Cons

    The Hartford on the West coast in my 5 years had 3 managers, and a year without a manager. Not good. The left hand does not know what the right hand is doing.

    Advice to ManagementAdvice

    Pay your employees a competitive salary

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Abandon Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Hartford, CT
    Current Employee - Business Analyst in Hartford, CT

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    To get your foot in the door of the Insurance industry if you are stuck in a sales job.

    Cons

    They do not pay competitive wages compared to some of their competitors. Very little in the way of career development even though the company continues to boast about how much they care about their employees development, there is not support or time provided towards it.

    Advice to ManagementAdvice

    NA. Company is being sold off bit by bit, so no one can tell what the company will look like after all the the pieces are gone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for The Hartford

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