There are newer employer reviews for The Hartford
There are newer employer reviews for The Hartford

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Helpful (4)

Nice salary not worth stressful work requirements

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Santee, CA
Former Employee - Customer Service Representative in Santee, CA

I worked at The Hartford full-time (Less than a year)

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

Excellent coworkers that create a great environment, everyone looks out for each other. Building in excellent conditions with ample parking and helpful security staff. Pay is above most customer service jobs, but average for call center. Several weeks of training prepare you for most of what you encounter on a normal work day.

Cons

Metrics, metrics, metrics. Take a few seconds more per call than you should, or a few seconds after a call to make sure you processed a customers request correctly, and you can get a talk about it or maybe even fired. Some phone calls require more attention than others (a passing a of a loved one, or an increase in premium because of any number of reasons), and the focus is mostly on getting them off the phone than actually helping a customer. Call center work is stressful, but metrics could be less strict to be able to actually help customers versus just doing the work.

Advice to Management

Ease up on the demands of the job by hiring more people. Lower expectations on metrics and allow employees more time to actually help customers would go a long way to keep more employees.

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  1. Something is going on

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal in Hartford, CT
    Current Employee - Legal in Hartford, CT

    I have been working at The Hartford full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I like the immediate group I work with.

    Cons

    No pension plan, they don't care at all about their employees, long ride. Very uneasy and afraid of whats going to happen. No work/home freedom.

    Advice to Management

    Tell us what is going on and have a little more compassion for your employees needs.


  2. Helpful (1)

    horrible comoany to work for and do business with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Hartford, CT
    Current Employee - Manager in Hartford, CT

    I have been working at The Hartford full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    vacation time accumulation, some employees are nice but most of them just suck up to uper management

    Cons

    terrible management, horrible customer service, they should be out of business, the only thing u can get things done is by sucking up to management


There are newer employer reviews for The Hartford
There are newer employer reviews for The Hartford

See Most Recent

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