Pros

Individuals work in teams. Management and employees work side by side. Fairly lenient scheduling and a good time off policy. Most individuals were very friendly. Good environment. Challenging work at times. Many individuals, such as nurses, rehab specialists to help with medical evidence and wording.

Cons

Low employee morale, long working hours, extreme metrics that felt were unattainblr at times. Sometimes felt as if we were a step behind the competition when it came to technology and claim handling. At times, the team wasn't very cohesive as individuals needed to look out for themselves. Dealing with angry claimants when they were denied was a downside.

Advice to Senior Management

Include employees before making changes to get their response. Even though the economy is down, provide more events and better services to boost morale