The Hartford

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542 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

 

Structure, Metrics, Point System, Talk and be a Robot: Not such a good company

Sales Associate (Current Employee) Allentown, PA

ProsWork indoors in a comfortable office or working from home.

ConsOnly 30minute lunch, they make you stay on the phones until the very last minute of your shift so that you stuck on a phone call and can never leave on time, they have a metric system that is the largest I've ever see in my life that you have to follow numbers, they make you talk like a robot to every customer and take points off if you don't, if you are late to work because of traffic or accidents on the road it's your fault and you get a tardy or unscheduled which counts against you so that they can add them up and have a good reason to fire you, they coaching weekly or biweekly on you imperfections, they want you to rush the call with the customer instead of providing good customer service, they make employees compete against each other and play games like as though we are in kindengarden.

Advice to Senior ManagementTreat employees like professionals not kindengardeners. Allow employees to leave when there shift is over. Longer lunch breaks. Focus on good customer service versus numbers. Keep the goals simple you overdue it with metrics and making employees talk like robots.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good company, good work, life balance

    Senior Sales Representative (Current Employee) Oklahoma City, OK

    I have been working at The Hartford full-time for more than 5 years


    Pros: Good benefits, great pto, decent management Cons: Old fashioned, limited opps for growth Advice to Senior Management: Increase internet expenditures Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very conservative atmosphere and not very diverse.

    HFP Underwriter (Current Employee) Alexandria, VA

    I have been working at The Hartford full-time for more than a year


    Pros: As an underwriter this position really helps you build your… Cons: I dislike that the whole insurance industry isn't very diverse… Advice to Senior Management: There should be more diversity. Yes, I would recommend this company to a friend More
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