There are newer employer reviews for The Hartford

Structure, Metrics, Point System, Talk and be a Robot: Not such a good company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate in Allentown, PA
Current Employee - Sales Associate in Allentown, PA

I have been working at The Hartford full-time (less than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Work indoors in a comfortable office or working from home.

Cons

Only 30minute lunch, they make you stay on the phones until the very last minute of your shift so that you stuck on a phone call and can never leave on time, they have a metric system that is the largest I've ever see in my life that you have to follow numbers, they make you talk like a robot to every customer and take points off if you don't, if you are late to work because of traffic or accidents on the road it's your fault and you get a tardy or unscheduled which counts against you so that they can add them up and have a good reason to fire you, they coaching weekly or biweekly on you imperfections, they want you to rush the call with the customer instead of providing good customer service, they make employees compete against each other and play games like as though we are in kindengarden.

Advice to Management

Treat employees like professionals not kindengardeners. Allow employees to leave when there shift is over. Longer lunch breaks. Focus on good customer service versus numbers. Keep the goals simple you overdue it with metrics and making employees talk like robots.

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  1. Helpful (1)

    It was fulfilling but limiting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premium Auditor in San Jose, CA
    Former Employee - Premium Auditor in San Jose, CA

    I worked at The Hartford full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility, Stable company, good management

    Cons

    Remote work, No local office

  2. Good company, tough times

    Current Employee - Director in Hartford, CT
    Current Employee - Director in Hartford, CT

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    Good benefits, good flex time

    Cons

    Selling off businesses, many employees leaving, extra work for those remaining with no extra comp

There are newer employer reviews for The Hartford

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