The Hartford
3.0 of 5 534 reviews
www.thehartford.com Hartford, CT 5000+ Employees

534 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Structure, Metrics, Point System, Talk and be a Robot: Not such a good company

Sales Associate (Current Employee)
Allentown, PA

ProsWork indoors in a comfortable office or working from home.

ConsOnly 30minute lunch, they make you stay on the phones until the very last minute of your shift so that you stuck on a phone call and can never leave on time, they have a metric system that is the largest I've ever see in my life that you have to follow numbers, they make you talk like a robot to every customer and take points off if you don't, if you are late to work because of traffic or accidents on the road it's your fault and you get a tardy or unscheduled which counts against you so that they can add them up and have a good reason to fire you, they coaching weekly or biweekly on you imperfections, they want you to rush the call with the customer instead of providing good customer service, they make employees compete against each other and play games like as though we are in kindengarden.

Advice to Senior ManagementTreat employees like professionals not kindengardeners. Allow employees to leave when there shift is over. Longer lunch breaks. Focus on good customer service versus numbers. Keep the goals simple you overdue it with metrics and making employees talk like robots.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Abandon Ship

    Business Analyst (Current Employee)
    Hartford, CT

    I have been working at The Hartford full-time for more than 8 years


    Pros: To get your foot in the door of the Insurance… Cons: They do not pay competitive wages compared to some of their competitors. Very little in the way of career development even though… Advice to Senior Management: NA. Company is being sold off bit by bit, so no one can… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Tons of time off but too stressful

    Customer Care Associate (Former Employee)
    Santee, CA

    I worked at The Hartford full-time for less than a year


    Pros: I worked customer service in the Santee,CA office. They give you time off before your first 3 months and lots after that. The benefits started… Cons: High turnover and excessive focus on metrics. During and after training, reps are so focused on getting calls down to 7 min or less that… Advice to Senior Management: I know you have to measure performance to promote and award raises but the focus on metrics is too much. People have actually had nervous… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
There are newer reviews on The Hartford.

Worked for The Hartford? Contribute to the Community!

The Hartford – Why Work for Us?

​​Overview​​ ​​​The Hartford spirit is collaborative, collegial, and community oriented because our culture is rooted in shared values. Our employees live the values of integrity, teamwork, customer focus, financial… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at The Hartford reviews and ratings — including employee satisfaction and approval rating for The Hartford CEO Christopher Swift. All reviews posted anonymously by The Hartford employees.