The Hartford

  www.thehartford.com
  www.thehartford.com
There are newer employer reviews for The Hartford

 

horrible comoany to work for and do business with

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager in Hartford, CT
Current Employee - Manager in Hartford, CT

I have been working at The Hartford full-time (more than 8 years)

Pros

vacation time accumulation, some employees are nice but most of them just suck up to uper management

Cons

terrible management, horrible customer service, they should be out of business, the only thing u can get things done is by sucking up to management

Doesn't Recommend
Negative Outlook
Disapproves of CEO

663 Other Employee Reviews for The Hartford (View Most Recent)

Sort: Rating Date
  1. 3 people found this helpful  

    Nice salary not worth stressful work requirements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Santee, CA
    Former Employee - Customer Service Representative in Santee, CA

    I worked at The Hartford full-time (less than an year)

    Pros

    Excellent coworkers that create a great environment, everyone looks out for each other. Building in excellent conditions with ample parking and helpful security staff. Pay is above most customer service jobs, but average for call center. Several weeks of training prepare you for most of what you encounter on a normal work day.

    Cons

    Metrics, metrics, metrics. Take a few seconds more per call than you should, or a few seconds after a call to make sure you processed a customers request correctly, and you can get a talk about it or maybe even fired. Some phone calls require more attention than others (a passing a of a loved one, or an increase in premium because of any number of reasons), and the focus is mostly on getting them off the phone than actually helping a customer. Call center work is stressful, but metrics could be less strict to be able to actually help customers versus just doing the work.

    Advice to ManagementAdvice

    Ease up on the demands of the job by hiring more people. Lower expectations on metrics and allow employees more time to actually help customers would go a long way to keep more employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    All over the place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wholesaler in Los Angeles, CA
    Current Employee - Wholesaler in Los Angeles, CA

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    Well know and well respected place to work. The Hartford Army as it know in the field.

    Cons

    The Hartford on the West coast in my 5 years had 3 managers, and a year without a manager. Not good. The left hand does not know what the right hand is doing.

    Advice to ManagementAdvice

    Pay your employees a competitive salary

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for The Hartford

Work at The Hartford? Share Your Experiences

The Hartford

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.