The Hartford
3.0 of 5 534 reviews
www.thehartford.com Hartford, CT 5000+ Employees

534 Employee Reviews (View Most Recent)

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1 person found this helpful  

Was great at first, last few years have become stressful

Customer Care Specialist (Former Employee)
Santee, CA

Prostime off, benefits, salary ok

ConsToo stressful and not worth the pay. Phone calls back to back. Metrics and time limits on call are all that matters. Company doesn't do enough or care to keep loyal employees. Limited opportunity for career development due to overwhelming call volume. Company expects you to do a job while the tools and resources present road blocks (slow computer system, long procedures, etc).

Advice to Senior ManagementListen to the employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    3 people found this helpful  

    Nice salary not worth stressful work requirements

    Customer Service Representative (Former Employee)
    Santee, CA

    I worked at The Hartford full-time for less than a year


    Pros: Excellent coworkers that create a great environment, everyone looks out for each other. Building in excellent conditions with ample parking and helpful security staff. Pay… Cons: Metrics, metrics, metrics. Take a few seconds more per call than you should, or a few seconds after a call to make sure you processed… Advice to Senior Management: Ease up on the demands of the job by hiring more people. Lower expectations on metrics and… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Grounded

    Team Leader (Current Employee)
    Phoenix, AZ

    I have been working at The Hartford full-time for more than 10 years


    Pros: Flexibility, Training, Advancement, Opportunities, and the type of work is… Cons: Takes a special person to cope with volume. More work than… Advice to Senior Management: Improve on the spot recognition program with higher money incentives. It needs to be more… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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The Hartford – Why Work for Us?

​​Overview​​ ​​​The Hartford spirit is collaborative, collegial, and community oriented because our culture is rooted in shared values. Our employees live the values of integrity, teamwork, customer focus, financial… Full Overview

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